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About the Role

As an In-Home Sales Manager at West Shore Home, you will lead and grow a dynamic team of In-Home Sales Representatives, contributing to the company's mission of Bringing Happiness to Every Home® by connecting with homeowners through pre-scheduled in-home appointments and delivering a five-star experience.

Responsibilities

• Review sales appointments scheduled by Inside Sales teams and adjust accordingly.
• Run a minimum of 3 pre-scheduled, in-home appointments per week.
• Effectively complete cancel-save appointments as needed.
• Regularly review performance results and take necessary actions to meet daily, weekly, and monthly expectations.
• Prepare and lead a weekly sales team meeting.
• Provide employees with effective training in role requirements, working relationships, and company requirements and culture.
• Continuously improve systems and processes used to deliver outputs.
• Interact with other company managers to learn how to support and improve the customer journey.

Requirements

• Ability to quickly connect with anyone in any environment.
• Competitive nature with a drive to succeed.
• Industry knowledge and a proven track record of In-Home Sales success.
• Strong leadership capabilities with a focus on team success & employee engagement.
• Valid Driver’s License with a clean driving record and a reliable vehicle.
• Subject to a pre-employment screening process including a background check and drug screen.

Skills

• In-Home Sales
• Leadership
• Team Management
• Customer Service

Location

• Buffalo, NY

Work Type

• Commission-based
• Varying hours

Experience Level

• Mid-Senior Level

Benefits

• Multiple health insurance options (medical, dental, vision, accident, life, critical illness, and short- and long-term disability)
• 401K retirement plan with company match
• Paid holidays and paid time off (PTO)
• Continued training & leadership development opportunities
• Unlimited professional and personal growth potential

About the Company

• West Shore Home is building the first nationwide home remodeling brand.
• The company has earned the 2025 Top Workplaces USA award, with recognition in Leadership, Purpose & Values, and Compensation & Benefits.
• Started as a local window & door replacement company, it has grown into a technology-enabled home improvement powerhouse with over 2,500 employees across 16+ states.
• The company maintains a customer-first mindset and an employee-centric culture.
• West Shore Home actively invests in its people by providing structure and support for professional growth and personal satisfaction.

Equal Opportunity

• West Shore Home provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.
• Reasonable accommodations will be provided for qualified individuals with disabilities.