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About the Role
This role focuses on managing day-to-day business operations, ensuring adequate staffing, and fostering a positive work environment. The position involves developing employees through coaching and feedback, managing performance issues, and building strong relationships with internal and external stakeholders. The role also acts as a change agent and handles escalated customer issues.
Responsibilities
- Develops and motivates employees through strong communication, timely feedback, valuable coaching, and meaningful performance reviews.
- Manages day-to-day business operations by monitoring inventory levels and future forecasts to ensure adequate staffing.
- Ensures staffing levels meet or exceed customer-specific SLA requirements.
- Actively identifies ways to continually create a work environment where employees feel highly valued and engaged.
- Conducts regular 1-on-1 sessions with employees and communicates with the team via staff meetings and team huddles.
- Works with leadership and Human Resources to address employee performance and behavior issues promptly.
- Tracks attendance and tardiness, providing progressive discipline for attendance, performance, and/or behavior issues.
- Develops and strengthens working relationships with internal departments, customers, and third-party vendors.
- Serves as a change-agent for implementing process and organizational change efforts.
- Independently engages in service recovery activities by addressing escalated customer issues.
- Performs other duties as assigned.
Requirements
- Bachelor’s degree or equivalent work experience.
- At least two years of leadership experience.
- Ability to develop and successfully engage with employees.
- Strong analytical, problem-solving, and decision-making skills.
- Ability to maintain professionalism and work well with others.
- Exceptional relationship-building skills, both internal and external.
- Strong verbal and written communication skills.
- Quality-driven with strong attention to detail.
- Ability to prioritize, multi-task, and meet all assigned deadlines.
- Strong computer skills using Microsoft Office (Word, PowerPoint, Excel).
Skills
- Communication
- Feedback
- Coaching
- Performance Reviews
- Inventory Management
- Forecasting
- Staffing
- Customer Service
- Employee Engagement
- Problem Solving
- Decision Making
- Relationship Building
- Microsoft Office
- Excel
- Word
- PowerPoint
Experience Level
- At least two years of leadership experience
- Previous supervisor experience is a plus
Education Level
- Bachelor’s degree or equivalent work experience
About the Company
- Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.
- Do What’s Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous.
- Choose Courage Over Comfort. We lean into the conversations, decisions and actions that move the business forward, even when they feel uncomfortable. We challenge assumptions, address issues early and prioritize progress over ease.
- Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others.
- With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. Verra Mobility Applicant Privacy Notice
Equal Opportunity
- Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.