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About the Role
The Food & Beverage Service Expert is responsible for creating memorable dining experiences by delivering outstanding food and beverage service to guests. This role goes beyond serving food and drinks, ensuring every interaction contributes to a unique and enjoyable guest experience while maintaining Marriott's quality, safety, and service standards.
Responsibilities
- Welcome guests warmly, anticipate their needs, and provide attentive, personalized service throughout their dining experience.
- Set up dining areas and tables according to service standards, ensuring all equipment and supplies meet quality expectations.
- Serve food and beverage orders accurately and efficiently while maintaining a professional and friendly approach.
- Communicate guest preferences, dietary requirements, allergies, and special requests to the kitchen team.
- Maintain cleanliness of guest and work areas, following clean-as-you-go procedures and health and safety standards.
- Process guest payments accurately and responsibly in accordance with company cash handling and auditing procedures.
- Monitor guest satisfaction, resolve concerns promptly, and support service recovery to build guest loyalty and trust.
- Collaborate with colleagues and other departments to ensure seamless service delivery and exceptional guest experiences.
Requirements
- At least 1 year of related Food & Beverage or hospitality experience.
- Strong customer service orientation and interpersonal skills.
- Effective communication and listening skills, including English language proficiency.
- Ability to work collaboratively within a team-oriented environment.
- Strong multitasking, adaptability, and problem-solving abilities.
- High standards of professionalism, integrity, dependability, and presentation.
- Must have obtained the right to work and live in the UK.
Skills
- Customer service
- Interpersonal skills
- Communication
- Listening
- Teamwork
- Multitasking
- Adaptability
- Problem-solving
Location
- London
Work Type
- Casual
- Full-time
Experience Level
- 1 year of experience
Education Level
- Higher education qualification, diploma, or equivalent preferred
Benefits
- Access to special room rates, discounts on food and beverage, and experiences across Marriott's portfolio worldwide through Explore by Marriott Bonvoy™.
- Paid leave for vacations, sick time, holidays, and more.
- Access to wellbeing activities and resources through the global TakeCare platform.
- Additional local benefits may be available depending on the property and role.
About the Company
- At AC Hotels, we believe attention to detail is the greatest form of generosity we can offer. From thoughtfully designed spaces to seamless guest experiences, every detail matters. Our associates share a global mindset, a passion for precision, and a natural curiosity to learn, grow, and discover new possibilities. We look for ways to elevate the experience for guests and each other, creating an environment where excellence is both expected and appreciated.
- As part of the Marriott International family, AC Hotels offers more than a job. It is an opportunity to be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
- At Aloft, we aren’t your typical hotel—but we aren’t too cool for school either. We’re here to be our guests’ launching and landing pad. Whether they are taking their dog for a walk and coming back for a drink, wrapping up a day of meetings with coworkers, or they’re in town to see family, friends, or their favorite band, we offer a hub for connection to others and the area around them, with modern design and personality to boot. We’re looking for confident self-expressers who aren’t afraid to draw outside the lines. If you are someone who gets excited about the possibilities to connect with others, then Aloft Hotels is the place for you. In joining Aloft Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Equal Opportunity
- At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.