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About the Role
We are looking for an experienced Residence Manager to join our team in our state-of-the-art purpose-built student housing in London. You will be part of a global team of Residence Managers who will support you to ensure consistent service delivery to our students.
Responsibilities
- Lead, mentor, and guide the team to ensure smooth operation of the student space.
- Take full responsibility for the budget, P&L, and financial performance of the student space.
- Manage costs and maximize profit for the property.
- Follow up on sales opportunities to ensure the student space is at capacity through short-term and long-term lets.
- Manage the overall presentation of the property through regular inspections and team collaboration.
- Handle complaints and provide excellent customer service to students.
- Ensure adherence to safety, security, compliance, and building management procedures.
- Maintain and develop relationships with key local university players and internal/external suppliers.
- Manage health and safety responsibilities as outlined in the Health and Safety at Work Etc. Act 1974.
- Act as the responsible person for water hygiene, ensuring safe management and compliance of site water systems.
- Assist in arranging remedial actions or water testing required following Legionella Risk Assessments.
- Ensure the site remains compliant with the Yugo Water Hygiene Management Plan.
Requirements
- Relevant experience running a residence within hotels, hospitality, or student accommodation.
- Strong interpersonal and communication skills.
- Ability to build and maintain quality relationships.
- Experience in a fast-paced, target-driven environment with a strong focus on sales and marketing.
Skills
- Budget management
- P&L management
- Cost management
- Profit maximization
- Sales
- Marketing
- Property presentation
- Customer service
- Safety management
- Security management
- Compliance management
- Building management
- Relationship building
- Health and safety
- Water hygiene management
- Interpersonal skills
- Communication skills
Location
- London
Work Type
- 40 hours per week
Experience Level
- Experienced
Salary/Compensations
- £40,000 - £45,000
Benefits
- Competitive salary with annual discretionary bonus
- 5 weeks' annual leave
- Additional 'YuDay' (paid day off)
- Subsidised Health care
- Employee assistant program
- Cycle to work scheme
- Social events
About the Company
- Yugo is the trusted name for student housing, globally.
- We connect young people to opportunities and students to amazing spaces.
- At Yugo, we focus on people, planet, and passion.
- We are looking for #Futureshapers who want to positively influence and shape the lives of others.