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About the Role
As a Front Office Associate, you are the customer’s first point of contact, contributing to customer satisfaction. This role requires organizational and technical skills to complete administrative tasks.
Responsibilities
- Manage the customer journey as the first point of contact, setting expectations for appointments and delivering a quality customer experience.
- Schedule, screen, and confirm new appointments through inbound and outbound calling.
- Provide customer resolution to concerns or questions.
- Communicate all relevant customer information to the Hearing Care Professional.
- Collect and record customer payments.
- Maintain the customer database by updating office records.
- Inform the customer about hearing care accessory options.
- Handle walk-ins and after-care for existing customers.
- Help run office promotions by participating in marketing and social media initiatives.
- Support hearing aid maintenance, cleaning, and repairs.
Requirements
- Minimum of a high school diploma or equivalent.
- Administrative, front office, or patient care coordinator background.
- Experience in a direct customer support role.
- Comfortable handling inbound and outbound calling.
- Appointment scheduling and quality phone etiquette.
- Sales-minded and takes initiative.
- Adaptable and detail-oriented, with an outgoing, positive demeanor.
- Computer literacy, ability to accurately document and file records.
Skills
- Customer service
- Office administration
- Front desk reception
- Clinic coordination
- Medical reception
- Front desk agent
- Organizational skills
- Technical skills
- Inbound and outbound calling
- Appointment scheduling
- Phone etiquette
- Sales-minded
- Initiative
- Adaptability
- Detail-oriented
- Outgoing demeanor
- Positive demeanor
- Computer literacy
- Documentation
- Record filing
- Marketing
- Social media initiatives
- Hearing aid maintenance
- Hearing aid cleaning
- Hearing aid repairs
Location
- Onsite
Work Type
- Part-Time
- Full-Time
Experience Level
- Entry Level
Education Level
- High school diploma or equivalent
Salary/Compensations
- $16/hour
Benefits
- Ongoing professional training and development
- Career growth opportunities
- Retirement Options
- Paid Time Off
- Paid Holidays
About the Company
- For 75 years, Miracle-Ear has led the way in innovation and customer service, helping over 50 million people with hearing loss.
- At Miracle-Ear, you’ll experience the entrepreneurial spirit and camaraderie of a small business, with the extensive training and technology of an advanced corporation.
- We're invested in the growth of our people, offering continuous training and development opportunities to empower our employees to become leaders in the industry.
Equal Opportunity
- We are an equal opportunity employer and value diversity at our company.
- We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
- If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.