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About the Role
Join our Information Systems team as a Junior IT Service Desk Engineer to help deliver better outcomes for our business and clients by solving problems, improving how people work, and putting technology to practical use.
Responsibilities
- Respond to incoming support requests via tickets, email, messaging, and walk-ins, delivering timely and high-quality assistance.
- Escalate issues to appropriate team members when necessary.
- Manage staff onboarding and offboarding, including new joiners, leavers, and regional transfers.
- Install, upgrade, and replace daily-use hardware such as monitors, laptops, mobile devices, peripherals, and AV equipment.
- Provide guidance to staff on the use of cloud-based applications including Zoom, Slack, Teams, OneDrive, SharePoint, and Monday.com.
- Troubleshoot software and hardware issues across Windows, macOS, iOS, and Android platforms.
- Perform Azure AD and Active Directory administration tasks, such as password resets, email alias creation, mailbox access provisioning, group assignments, and MFA resets.
- Maintain server rooms and network cabinets to ensure optimal functionality and organization.
- Conduct periodic visits to other office locations (Bath, Cardiff, Manchester, Edinburgh, Glasgow, Dublin, Leeds, and Krakow) to support smooth daily operations.
- Securely erase data from devices and prepare them for safe and compliant disposal.
Requirements
- At least 1 year of relevant IT experience or completion of an IT apprenticeship.
- Basic understanding of Azure Active Directory and Active Directory.
- Familiarity with troubleshooting across multiple platforms, including Windows, macOS, iOS, and Android.
- Solid knowledge of computer hardware, with the ability to perform basic maintenance tasks such as upgrading/replacing RAM, storage, and screens.
- Foundational networking knowledge.
- Basic understanding of AV systems used in meeting rooms.
- Full UK driving licence (own vehicle preferred).
- Eagerness to learn and continuously develop your skillset.
- A strong commitment to delivering outstanding customer service.
- Genuine enthusiasm for technology and its evolution.
- Excellent attention to detail, especially in ticketing and documentation.
Skills
- Azure Active Directory
- Active Directory
- Windows
- macOS
- iOS
- Android
- Computer Hardware Maintenance
- Networking
- AV Systems
- Ticketing Systems
- Documentation
Location
- London, Battersea
Work Type
- Hybrid
- Permanent
- Full-Time
Experience Level
- Junior
Benefits
- Generous professional development fund
- Support for training, learning, and career progression
- Private health insurance (including dental and optical)
- £80 monthly gym contribution
- Employee Assistance Programme
- Life insurance cover
- 8% employer pension contribution
- PerkBox membership with discounts and rewards
- Cycle to Work scheme
- Access to LEAP Home
- 25 days annual leave + 8 bank holidays
- Enhanced parental leave
- One paid volunteer day each year
- Friendly, supportive, and driven culture
- Free healthy breakfast, light lunch, and snacks
- Regular socials
About the Company
- LEAP is the global leader in Legal Practice Productivity Solutions and part of ATI, one of the largest international LegalTech companies.
- For more than 30 years we have been developing innovative technology that helps lawyers run more efficient and profitable law firms.
- Our mission is simple: to help lawyers who help people.
- Our market-leading software is used by more than 100,000 lawyers and legal professionals in small and medium-sized law firms worldwide.
- With more than 1,000 employees across Australia, Canada, the United States, the United Kingdom, the Republic of Ireland, Poland and New Zealand, LEAP is a fast-growing global technology business where ambitious people thrive.