Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Member Services Representative Full Time role.
Rezi rewrites your resume against Planet Fitness - Glow Brands's job description. Free.
Tailor your resume to this Member Services Representative Full Time role.
Rezi rewrites your resume against Planet Fitness - Glow Brands's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Member Services Representative Full Time posting at Planet Fitness - Glow Brands — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Member Services Representative Full Time posting at Planet Fitness - Glow Brands — free, in seconds.
About the Role
The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
Responsibilities
- Greet members, prospective members and guests, providing exceptional customer service.
- Handle all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members into the system.
- New member sign-up.
- Take prospective members on tours.
- Facilitate needed updates to member’s accounts.
- Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
- Assist in maintaining the neatness and cleanliness of the club.
- Expect to work five days per week, and approximately a 40-to-45-hour work schedule depending on hourly or salary status.
Requirements
- Customer service background preferred.
- Basic computer proficiency.
- A passion for fitness and health.
- Upbeat and positive attitude!
- Punctuality and reliability is a must.
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
- Strong listener with the ability to empathize and problem solve.
- Demonstrate diplomacy in all interactions while using appropriate behavior and language.
- Must be 18 years of age or older.
- Continual standing and walking during shift.
- Continual talking with members and managers in person or on the phone during shift.
- Must be able to occasionally lift up to 75 lbs.
- Will occasionally encounter toxic chemicals during shift. (training and protective equipment are provided to ensure safety)
- Ability to work independently and alone during shifts as business needs require.
Skills
- Customer service
- Computer proficiency
- Fitness and health passion
- Positive attitude
- Punctuality
- Reliability
- Exceptional customer service skills
- Positive and professional interaction
- Exceeding member expectations
- Strong listening
- Empathy
- Problem solving
- Diplomacy
- Appropriate behavior and language
Work Type
- Full-time
Education Level
- High School diploma/GED equivalent required.
Benefits
- Opportunity for Advancement
- Health Insurance options (Medical, Dental, Vision)
- Life Insurance & Disability Coverage options
- Paid Time Off (PTO) & 7 Paid Holidays off per year
- Flexible Scheduling
- 401(k) with Company Match
- Daily Pay Options
- Employee Discounts on Products and Services
- Professional Development & Training
- Casual Dress Code & Free Work Shirt options yearly.
- Free Gym Access
- Free Tanning
- Free Wellness Spa Services
- Employee Wellness Programs w/yearly $125 reimbursement option
- Exclusive Discounts at Outside Retailers
Equal Opportunity
- Equal access to programs, services and employment is available to all persons.
- Those applicants requiring reasonable accommodation to the application and/or interview process should send an email to Accommodation@glowbrands.com.
- NOTE: This email is for accommodation requests ONLY. Any other inquires will not receive a response.
- The employer is an equal opportunity employer and as such does not unlawfully discriminate in employment and no question on this application is used for the purpose of limiting or excusing any applicant from consideration for employment on a basis prohibited by local, state or federal law.
- It is the company’s policy not to refuse to hire a qualified individual with a disability because of that person’s need for a reasonable accommodation as required by the ADA.
- If I am hired, I will be required to provide proof of identity and legal work authorization.