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About the Role

We’re seeking a professional, service-driven Receptionist to be the welcoming face of our office. This role is all about creating an exceptional first impression — greeting visitors, answering calls, and ensuring every interaction is smooth, professional, and memorable. As a key part of our client services team, you’ll also support back-office operations, mail, hospitality, and general office functions, ensuring the office runs seamlessly for employees and visitors alike.

Responsibilities

Deliver 5-star service to all visitors, employees, and callers
Greet guests, ensure NDA compliance, and log entries in the visitor registration system
Manage facility access cards and temporary badges, coordinating with Security as needed
Answer and route inbound calls professionally and promptly
Assist with scheduling meeting rooms, ordering catering, preparing materials, and supporting special projects
Set up and maintain meeting rooms, reception, pantry, kitchen, and conference areas
Monitor and replenish office and pantry supplies
Assist with copy/print requests and ensure office equipment is functioning properly
Sort, distribute, and track inbound/outbound mail and packages
Support other SPS service areas as needed to maintain top-tier office operations
Train and guide a back-up on procedures and policies
Maintain discretion, professionalism, and composure when handling sensitive matters
Proactively seek additional tasks during downtime
Build strong relationships and contribute to a collaborative, high-performance team

Requirements

Client-focused with a polished, professional presence
Excellent written and verbal communication skills
Strong organizational, time management, and multitasking abilities
Adaptable and detail-oriented with a results-driven mindset
Ability to maintain confidentiality and exercise good judgment
Ability to maintain a professional appearance and work assigned schedule
Ability to stand, walk, bend, or sit for extended periods
Ability to lift/move up to 40 lbs., including with wheeled cart assistance
Manual dexterity to operate standard office equipment

Skills

Multi-line phone systems
MS Office
Office equipment operation

Location

Onsite

Work Type

Full-time

Experience Level

1–3 years of reception, administrative, or concierge experience preferred

Education Level

High School Diploma or equivalent

Salary/Compensations

$20—$21 USD

Benefits

Career Growth opportunities
Learning & Development programs
Talent recognition programs
Paid Time Off (PTO)
Bonuses for employee and client referrals
Medical, Dental, Vision
HCFSA, DCFSA, HSA
Commuter Transit and Parking Pre-Tax Plans
Supplemental Life Insurance
Accident Insurance
Critical Illness Insurance
Hospital Indemnity Insurance
Legal Program
Identity Theft Protection
Pet Discounts
Pet Insurance
Group Home and Auto Insurance
EAP (Employee Assistance Program)
Short Term Disability
Life Insurance
Education Discounts
401k with matching
Entertainment Discounts

About the Company

SPS is a global workplace solutions and business transformation company operating in more than 20 countries.
Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.
Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.

Equal Opportunity

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.