Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this Systems Technician role.

Rezi rewrites your resume against Austin Regional Clinic: ARC's job description. Free.

Resume score gauge reading 58 out of 100

Don't guess if your resume is good enough.

See how it scores against the Systems Technician posting at Austin Regional Clinic: ARC — free, in seconds.

About the Role

The employee is expected to support and maintain systems, educate users, and provide high-quality professional service. Responsibilities include thorough documentation, collaboration with coworkers, administrators, and managers, and prompt assistance to other units/departments. The role requires identifying, correcting, and reporting system malfunctions while maintaining compliance, confidentiality, and promoting the organization's mission and philosophy.

Responsibilities

Answers IT helpdesk phone calls and assists end users.
Assures continuity of computer systems and applications for all system users.
Installs approved software and hardware products.
Repairs hardware including PCs, faxes, and phones.
Tracks and logs incoming/outgoing inventory.
Provides technical assistance and advises users.
Recommends changes in software and hardware to improve computer capabilities.
Maintains and logs all issues using department tracking software.
Works effectively in a team environment to identify, troubleshoot, and resolve issues.
Learns and uses products to help streamline support functionalities.
Meets expectations for attendance and punctuality.
Travels to and from CMS/ARC locations as required.
Performs other duties as assigned.
Works overtime as required.
Works “on-call” for all periods as assigned by manager.

Requirements

High school diploma or equivalent.
1-2 years of professional experience in a customer-facing, technical role / help desk role preferred.
An information technology related associates or bachelor degree or other appropriate technical certifications may also be helpful and may substitute for this type of professional experience.
Excellent working knowledge/experience of PCs, printers, and fax machines required.
Working knowledge of current Windows operating system versions.
Professional, courteous, friendly demeanor and exceptional customer service skills.
Excellent written and verbal communication and follow-up skills are required.
Strong analytical and problem solving skills.
Strong organizational skills and attention to detail.
Good time management skills.
Telecommunications skills helpful.
Ability to work in a team environment.
Ability to handle competing priorities.
Ability to work independently.
Ability to work in an extremely fast-paced environment where the technical challenges are diverse.

Skills

PC troubleshooting
Printer troubleshooting
Fax machine troubleshooting
Windows operating systems
Customer service
Communication
Follow-up
Analytical skills
Problem-solving
Organizational skills
Attention to detail
Time management
Telecommunications
Teamwork
Handling competing priorities
Independent work
Working in a fast-paced environment

Location

Central Texas

Work Type

Onsite
Full-time

Experience Level

1-2 years

Education Level

High school diploma or equivalent
Associate's degree in Information Technology
Bachelor's degree in Information Technology
Technical certifications

Benefits

Medical
Dental
Vision
Flexible Spending Accounts
PTO
401(k)
EAP
Life Insurance
Long Term Disability
Tuition Reimbursement
Child Care Assistance
Health & Fitness
Sick Child Care Assistance
Development

About the Company

Austin Regional Clinic has been voted a top Central Texas employer by our employees for over 15 years.
We are one of central Texas’ largest professional medical groups with 35+ locations and we are continuing to grow.