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About the Role
As a member of the Hospitality Team, you’re not just taking orders and running food – you’re the heart and soul of our guest's experience, greeting them with a smile, and ensuring they leave happier than when they arrived.
Responsibilities
- Greet guests, ask questions to understand their needs, offer suggestions, and ensure each transaction is fast and accurate.
- Deliver outstanding hospitality, making each guest feel welcomed and valued from the moment they step into Torchy's.
- Learn the menu and maintain knowledge of current promotions to make personalized recommendations that delight our guests and cater to their preferences and dietary needs.
- Run food to tables, ensuring that every guest receives their order correctly and with speed.
- Proactively offer refills on chips and drinks and identify opportunities to exceed guests' expectations.
- Ensure all guest-facing areas of the restaurant are neat, clean, organized, and inviting.
- Work collaboratively with managers, the kitchen, and the rest of the Hospitality Team to ensure problems are resolved and guests receive smooth and efficient service that keeps them coming back.
- Perform other duties as assigned.
Requirements
- Strong verbal communication skills.
- Availability to work a flexible schedule.
- Must meet state and local requirements for Food Handler’s and Alcohol Server certifications.
- Certification(s) must be obtained by your first day or within the timeline required by your location.
- Must be able to lift, push, pull or carry objects up to 40 lbs.
- Must be able to stand for several hours and walk for long periods of time.
- Must be able to bend, stretch, twist, or reach for objects on shelves of varying heights.
Skills
- Outgoing & Friendly
- Active Listening
- Communication
- Adaptability
- Attention to Detail
Experience Level
- 2 years of work experience providing customer service in the restaurant, hospitality, or retail industry.
- 2 years of experience using POS (point-of-sale) systems.
Salary/Compensations
- $14.00 per hour, plus pooled tips that increase your total take-home pay.
Benefits
- Flexible schedules.
- Damn Good food discount card for you AND your spouse.
- Access to all benefits including medical, dental, and vision for full-time Team Members after 1 year of employment.
- 401(k) after 6 months.
- Paid Time Off (PTO) after 1 year of employment.
- Torchy’s Family Foundation supports our fellow Team Members in times of need and crisis.
About the Company
- The Torchy’s legacy began in Austin, Texas in 2006 with an idea, a dedicated executive chef, and a food trailer to now operating restaurants nationwide.