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About the Role
Deployment Engineers own the technical side of getting Wordsmith live inside a customer. Once a deal is signed, you’ll connect Wordsmith to the systems our customers already run on. It’s part integration engineering, part solutions architecture, and part customer-facing problem solving. You’ll be the technical lead on every deployment you own, the person customer IT teams talk to, and the person who works out how to make it work when an integration doesn’t behave as documented. This is a technical, hands-on role. You’ll work side by side with our Legal Engineers on every deployment.
Responsibilities
- Own the integrations for each deployment, including SSO and SCIM, Microsoft 365, SharePoint and OneDrive, Google Workspace, Salesforce, document management and chat tools
- Configure and connect Wordsmith to customers’ wider AI and data stack through MCP
- Build, test and harden integrations so they hold up in production, not just in a demo
- Set up identity and access, including SSO with Okta, Entra ID and Google, user provisioning, roles and permissions
- Work through customers’ security reviews, IT questionnaires and data-handling requirements
- Make sure permissions in Wordsmith respect the permissions in the systems it connects to
- Take the technical handover from Sales and confirm the customer’s systems landscape, constraints and integration scope
- Design how data, documents and requests flow between Wordsmith and the customer’s tools
- Advise customer IT on the right architecture for their environment and where the trade-offs sit
- Work with Legal Engineers to agree what each integration needs to support the workflows, agents and playbooks they’re configuring
- Lead the technical workstream of each deployment, from environment setup and integration build through testing to go-live
- Diagnose and fix integration issues, and act as the escalation point for technical problems during rollout
- Know when a problem needs Engineering, and bring them a clear, reproducible case
- Turn what you learn into reusable integration patterns, setup guides and technical runbooks
- Feed connector gaps, API limitations and recurring requests back to Product and Engineering
Requirements
- Hands-on experience deploying and integrating enterprise SaaS in customer environments
- Strong working knowledge of identity and access, including SSO (SAML, OIDC), SCIM provisioning, Okta, Entra ID or Google Workspace
- Experience integrating with the Microsoft 365 and SharePoint, Google Workspace or Salesforce ecosystems
- Comfortable with APIs, webhooks, authentication flows and reading technical documentation. You can script or write code where it helps
- Familiarity with MCP or other ways of connecting AI systems to tools and data, or a strong appetite to learn
- Credible with customer IT and security teams. You can answer their questions and stand behind your architecture
- Methodical troubleshooter who isolates problems, reproduces them and fixes them
- Clear communicator who can explain a technical decision to a non-technical stakeholder
Skills
- SSO
- SCIM
- Microsoft 365
- SharePoint
- OneDrive
- Google Workspace
- Salesforce
- Document Management
- Chat Tools
- MCP
- APIs
- Webhooks
- Authentication Flows
- SAML
- OIDC
- Okta
- Entra ID
Location
- Edinburgh
- London
Work Type
- In-person
- Office
- Customer visits
Experience Level
- Deployment engineers
- Integration engineers
- Implementation engineers
- Solutions engineers
- Solutions architects
- Technical consultants
- IT engineers
- Identity engineers
About the Company
- Wordsmith is building the legal operating system for in-house teams, and we are growing fast.
- We believe in-house legal is becoming one of the most important functions in the AI era. Every business is moving faster, but legal work is still too often scattered across inboxes, chats, documents and disconnected systems.
- Wordsmith brings that work into one system. Requests come in from across the business, AI agents handle the routine, lawyers stay in control where judgement matters, and every step is captured as work happens.
- We are built for in-house legal, not law firms. Our goal is to help legal teams move faster, reduce unnecessary external counsel spend and become a function the business can run with.
- More than 500 companies, including Financial Times, Safelite, Trip.com, Canva, Starling and Sage, use Wordsmith. Backed by over $100M from Index Ventures, General Catalyst, Highland Europe and others, we are building one of the defining companies in legal AI.