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About the Role
As a Cloud Operations Engineer at IONOS, you will act as a technical advisor and operations engineer for enterprise clients, analyzing customer workloads, debugging complex issues, and developing solutions. You will automate recurring problems using scripts and tools, collaborate with development and sales teams to enhance quality and stability, and monitor the cloud infrastructure while proactively addressing errors in sensitive environments under security and compliance requirements.
Responsibilities
- Act as a technical advisor and ops engineer for enterprise clients in complex environments.
- Analyze customer workloads, debug complex issues, and create permanent solutions or workarounds.
- Automate recurring problems/tasks using scripts and tools (AI).
- Liaise with developer and sales teams to increase quality and stability.
- Work in sensitive environments under security and compliance requirements.
- Monitor cloud infrastructure and act proactively in case of errors.
Requirements
- Several years of experience in operating cloud infrastructures, Linux, networks, virtualization (Qemu / KVM), containers (Kubernetes), storage systems, and web requests (APIs).
- Strong customer-first mentality and high problem-solving competence.
- Enthusiasm for error analysis (log files, traces, metrics) and troubleshooting.
- Skills in debugging networks (LAN/WAN/VPN, DNS, DHCP).
- Knowledge of S3 and storage systems (File, Object, Block).
- Experience with common monitoring and alerting systems (Prometheus, Grafana, OpsGenie, or similar).
- Knowledge of common development and deployment tools (e.g., Bash, Python, Ansible, Terraform, Git).
- Experience with ticket and documentation systems (Jira, Confluence, or similar).
- Knowledge in scripting and software development, ideally also using AI tools.
- Willingness to undergo an extended security review (SÜ2).
- Fluent German and English language skills.
Skills
- Linux
- Windows
- Network technology
- Cloud environments
- Customer orientation
- Problem-solving
- Scripting
- AI tools
- Virtualization (Qemu / KVM)
- Containers (Kubernetes)
- Storage systems
- Web Requests (APIs)
- Debugging networks (LAN/WAN/VPN, DNS, DHCP)
- S3
- File storage
- Object storage
- Block storage
- Monitoring systems (Prometheus, Grafana, OpsGenie)
- Development tools (Bash, Python, Ansible, Terraform, Git)
- Ticket systems (Jira)
- Documentation systems (Confluence)
Location
- Germany
Work Type
- Hybrid
- Shift work
Experience Level
- Experienced
Benefits
- Hybrid work model
- Subsidized canteen at some locations
- Various free drinks
- Modern office spaces with very good transport links
- Various employee discounts for activities and products
- Employee events such as summer and winter parties, as well as workshops
- Numerous further training and development opportunities
- Various health offers, such as sports and health courses
About the Company
- IONOS manages servers and shapes the digital future for over 6.2 million customers worldwide with its solutions.
- As Europe's leading hosting provider and pioneer for independent cloud solutions, IONOS is building next-generation infrastructure, from sovereign cloud architectures and high-performance GPU clusters to integrated AI automation tools.
- IONOS is driven by digital decision-making freedom for Europe and real impact for small and medium-sized enterprises (SMEs) and large corporations.
- IONOS works in agile teams, relies on transparent structures, and believes that excellence and innovation only arise with true team spirit.
Equal Opportunity
- We value diversity and welcome all applications – regardless of, for example, gender, nationality, ethnic and social origin, religion, disability, age, or sexual orientation and identity, physical characteristics, marital status, or any other criterion irrelevant to the applicable law.