Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Team Lead role.
Rezi rewrites your resume against Martin Family Wineries & Distilleries's job description. Free.
Tailor your resume to this Team Lead role.
Rezi rewrites your resume against Martin Family Wineries & Distilleries's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Team Lead posting at Martin Family Wineries & Distilleries — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Team Lead posting at Martin Family Wineries & Distilleries — free, in seconds.
About the Role
Join Our Team as a Winery Team Lead! We are looking for a motivated, hands-on Team Lead to help guide our team in delivering an exceptional winery experience. This role combines leadership, staff supervision, and hospitality, ensuring daily operations run smoothly while creating a welcoming and memorable experience for every guest. The ideal candidate is a strong communicator, a positive role model, and a natural leader who enjoys developing team members, supporting daily operations, and providing outstanding customer service in a fast-paced winery environment.
Responsibilities
- Manages all customer service aspects relating to tasting room operations
- Ensures that employees effectively and appropriately carry out the company’s customer service policies and procedures
- General upkeep of the tasting room
- Ensures a safe and working customer experience environment by facilitating safe working behaviors of the team
- Ensures maintenance of equipment, facility, and grounds using a preventative maintenance program
- Monitors info@ and responds to email inquiries promptly
- Coordinates the winery reservation details with guests
- Responsible for the Financial Results of the tasting room: Managing store operation procedures per company guidelines, ensuring accurate inventory procedures and levels, payroll, opening and closing procedures, money handling, cash control procedures, tracking and reporting of the tasting room expenditures, all Square functions, etc.
- Perform all duties with the highest standard of quality and cleanliness
- Manage all aspects of shipping, ensure shipping products are stocked, and communicate any shipping material needs
Requirements
- Dedication to providing exceptional customer service
- Good communication skills and strong interpersonal and conflict resolution skills
- Exceptional team-building capability
- Strong business math and accounting skills
- Strong analytical/decision-making skills
- Computer literacy, including experience with POS systems
- General knowledge of Microsoft Office and Google Suite
- Must have some retail experience
Skills
- Communication skills
- Interpersonal skills
- Conflict resolution skills
- Team-building capability
- Business math skills
- Accounting skills
- Analytical skills
- Decision-making skills
- Computer literacy
- POS systems experience
- Microsoft Office knowledge
- Google Suite knowledge
- Wine knowledge (helpful but not required)
Location
- Lodi, NY
Work Type
- Flexible schedule
Experience Level
- Two years’ experience
Education Level
- Degree in business
Salary/Compensations
- Hourly wage + Tips
Benefits
- Opportunity for advancement
- Employee discounts
- Flexible schedule
About the Company
- Idol Ridge Winery is located in Lodi, NY.