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About the Role
The Regional Field Operations & Training Specialist supports sales, installation, and service operations by ensuring technician compliance, managing equipment, and driving operational excellence. This role delivers training, optimizes repair workflows, and collaborates with teams to enhance service quality and business efficiency.
Responsibilities
- Provide real-time support to dealerships for troubleshooting, installation, and repairs.
- Ensure proper inventory management.
- Maintain and update sales application guidelines for Sales Representatives.
- Develop training plans for new and used equipment and document processes and procedures.
- Ensure compliance with state regulatory guidelines for technicians.
- Identify skill gaps by technician level and develop targeted training programs.
- Facilitate onboarding and ongoing technical education for Service Technicians.
- Conduct classroom, hands-on, and on-the-job training sessions.
- Collaborate with HR to maintain technician training records and certifications.
- Design layout, workflow, and equipment processes to support efficient repair operations.
- Explore centralized solutions for complex equipment repairs.
- Implement practices to reduce turnaround time and improve productivity.
- Function as liaison between Service Technicians, Operations leaders, and Culligan International.
- Identify and evaluate vendors for installation and service materials.
- Negotiate contracts, pricing, and service levels.
- Serve as the primary point of contact for vendor-related issues.
- Promote a customer-first culture and communicate performance expectations.
- Monitor dealership performance against goals, Customer Service Levels and support corrective actions and action plans.
- Provide feedback from field operations to leadership teams.
- Assist with new hire training, service zone development, and field operations programs.
- Support dealerships with PE/DI plant issues, re-routes, and operational benchmarks.
- Foster open communication and a collaborative team environment.
- Ensure dealerships maintain safe fleets and compliant work environments.
- Recognize achievements, resolve barriers, and encourage innovation.
- Safeguard company assets and support employee development.
- Align goals with strategic direction and identify opportunities for performance improvement.
- Performs other related duties as assigned.
Requirements
- Experience in operations, technical training, or field service support.
- Effective communication and leadership skills.
- Ability to develop and deliver training programs.
- Familiarity with regulatory compliance and vendor management.
- Must be located within a commutable distance from one of the Western Dealerships (Phoenix, Boise, Bozeman, Billings, Butte,Tuscon, or Twin Falls).
- Travel up to 75% of the time and provide remote support as needed.
- Subject to a pre-employment background check, drug screening, DOT physical and Motor Vehicle Record review.
Location
- Phoenix
- Boise
- Bozeman
- Billings
- Butte
- Tuscon
- Twin Falls
Work Type
- Full-time
- Remote work when not traveling
Salary/Compensations
- $72,000—$84,000 USD
Benefits
- $0 deductible medical insurance with affordable premiums
- Dental insurance
- Vision insurance
- Life insurance
- Career growth opportunities through training and development
- 401k with employer match
- Health Insurance
- 401k
About the Company
- Packard Culligan Water is a people‑focused team that’s been helping families and businesses enjoy better water for more than 80 years.
- We care about strong relationships, take accountability seriously, and stay open‑minded as we grow.
- We’re local, we’re expanding, and we’re looking for people who want to make an impact alongside us.
- The Packard Culligan group of dealerships is a family-owned company with values based on accountability, caring about relationships and open-mindedness to exceeding customer and employee expectations.
- Our dealerships are locally run by employees who are a part of the communities that they serve.
- We offer the best drinking water and the largest variety of water treatment products and services available for your home or business.
- Culligan products are built to last and are backed by a 100% satisfaction guarantee as well as the best trained and experienced service technicians in the industry.
Equal Opportunity
- Packard Culligan and all of its subsidiaries are equal opportunity employers and do not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, genetic, military status or any other basis prohibited by federal, state, or local law.