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About the Role
This role blends client interaction with practical problem-solving, requiring a dependable Field Technician to service client sites. You will deliver exceptional in-person IT support, resolve technical issues, and help execute client infrastructure projects.
Responsibilities
- Provide onsite and remote Level 1/2 support for client environments.
- Troubleshoot and resolve issues related to workstations, laptops, Microsoft 365, user accounts, printers, peripheral devices, basic server and line-of-business applications, and network connectivity.
- Travel to client sites to perform technical support, remediation, deployment, and installation work.
- Assist with workstation setups, user onboarding/offboarding, hardware replacements, and office IT moves.
- Support onsite project tasks including network equipment installations, firewall and switch swaps, wireless deployments, endpoint deployments, and basic server upgrades.
- Escalate complex issues appropriately to senior engineers or project resources.
- Clearly communicate progress, blockers, and technical findings to internal teams and client contacts.
- Document work performed, technical findings, and client environment details in IT Glue.
- Use Halo PSA for ticket management, time entry, and work tracking.
- Use Ninja RMM for remote access, monitoring, and endpoint support.
- Maintain professionalism and strong customer service while representing the company onsite.
- Be flexible with schedule requirements, as some after-hours or early-morning work may be required.
Requirements
- Strong troubleshooting skills and comfort working independently in the field.
- Clear communication with end users and internal technical teams.
- Organized, reliable, and detail-oriented.
- Comfortable balancing reactive support work with scheduled onsite tasks.
- Enjoy working directly with clients and providing a high level of service.
- Ability to adapt to different client environments and technologies quickly.
- Understand when to resolve issues independently and when to escalate.
- 2+ years of experience in a managed services, field support, or IT support role.
- Experience supporting Microsoft 365, Windows 10/11, Windows Server, basic Azure and Entra ID environments, and network infrastructure.
- Familiarity with technologies such as SonicWall, Meraki, UniFi, Ruckus.
- Experience with IT documentation platforms and PSA/ticketing systems preferred.
- Valid driver’s license and ability to travel to client locations as needed.
- Strong foundational knowledge of Microsoft and networking technologies.
- Interest in long-term technical growth.
- Strong documentation and communication skills.
Skills
- Microsoft 365
- Windows 10/11
- Windows Server
- Azure
- Entra ID
- Network infrastructure
- Switches
- Firewalls
- Wireless
- SonicWall
- Meraki
- UniFi
- Ruckus
- IT documentation platforms
- PSA/ticketing systems
- Halo PSA
- Ninja RMM
- IT Glue
Location
- Midtown Manhattan
- Manhattan
- Queens
- Brooklyn
- Greenvale, NY
Work Type
- Full-time
- Onsite
- Field Service
Experience Level
- 2+ years of experience
Education Level
- Microsoft certifications (AZ-104, AZ-800, MD-102, SC-300)
- Cisco CCNA or equivalent
- SonicWall SNSP or Fortinet NSE 5
- VMware VCP
- Google Workspace Administrator
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance