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About the Role
As an experienced Resident Liaison Officer, you will be a visible point of contact for customers, engaging through newsletters, meetings, visits, and open days. You will ensure residents are aware of work processes and communicate updates and changes accordingly. You will also coordinate key handovers to site teams and provide excellent customer aftercare, ensuring satisfactory completion of works and managing expectations between residents, the client, and operations teams.
Responsibilities
- Act as a visible point of contact for customers.
- Engage with residents through newsletters, meetings, visits, and open days.
- Ensure residents are informed about work processes.
- Communicate updates and changes to residents.
- Coordinate key handovers to site teams.
- Provide a high standard of customer aftercare.
- Ensure works are completed satisfactorily.
- Manage expectations between residents, the client, and operations teams.
Requirements
- Ability to manage difficult situations with confidence.
- Excellent communication skills.
- Ability to work collaboratively with a range of stakeholders.
- Experience working for a Contractor or in a client-side resident liaison/community engagement role.
- Experience within planned/reactive maintenance or asset management is preferred.
- Resilience under pressure.
- Understanding of the need for discretion and respect in a public-facing role.
Skills
- Communication
- Collaboration
- Customer Service
- Stakeholder Management
- Conflict Resolution
Work Type
- Full-time
Experience Level
- Experienced
Salary/Compensations
- Competitive salary
Benefits
- Benefits package
- Opportunities for career progression
About the Company
- United Infrastructure delivers innovative and sustainable solutions to the complex infrastructure needs of the UK.