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About the Role
Legal Engineers turn the product into real outcomes for customers by designing, configuring, and implementing legal workflows inside Wordsmith. This hands-on, technical role combines legal understanding with product knowledge to help customers embed the platform into their legal operations and derive meaningful value.
Responsibilities
- Lead implementation projects for new customers
- Design workflows and automation tailored to each organisation
- Configure the platform to support real legal use cases
- Scope implementations for complex enterprise customers
- Translate legal processes into structured workflows and AI-enabled automation
- Advise on best practices for implementing legal technology
- Build and adapt playbooks with the customer, bringing in Legal Intelligence where clause language or negotiation positions need a lawyer’s judgement
- Build integrations and connect Wordsmith to customers’ systems
- Build agents, skills, automations and workflows
- Take on complex reports and playbooks
- Reconfigure playbooks and workflows when a customer’s risk appetite or process changes
- Act as the escalation point for technical issues and complex training questions
- Run deeper health checks where a setup needs technical or process review
- Support onboarding and early adoption
- Help customers expand into additional workflows and use cases
- Create the template flows Enablement uses to demo and train on standard product workflows
- Provide on-site embedded support where a customer needs hands-on technical help
- Surface patterns, insights, and recurring requests to Product and Engineering
- Help shape how the product evolves based on real usage
Requirements
- Experience in legal tech, legal operations, or process transformation
- Strong understanding of how in-house legal teams work
- Ability to manage customer projects and guide stakeholders through change
- Comfortable working across legal and technical domains
- Technical enough to build integrations, agents and automations yourself, and to judge when a problem needs Engineering
- A fixer’s instinct — comfortable diagnosing a live setup and reworking it when a customer’s needs change
- Structured thinker — you can turn messy processes into clear systems
- Strong communication skills and confidence working directly with customers
- Prior Legal Engineering experience
- Implementation or solutions consultants in SaaS (CLM / Legal Tech is a plus)
- Legal Operations Professionals
Skills
- Legal tech
- Legal operations
- Process transformation
- Customer project management
- Stakeholder guidance
- Legal domain understanding
- Technical domain understanding
- Integration building
- Agent building
- Automation building
- Problem diagnosis
- Process systemization
- Communication
- Customer interaction
- SaaS implementation
- CLM
- Legal Tech implementation
Location
- Edinburgh
- London
Work Type
- In-person
- Office-based
- Customer visits
Experience Level
- Mid-level
About the Company
- Wordsmith is building the legal operating system for in-house teams and is growing fast.
- We believe in-house legal is becoming one of the most important functions in the AI era.
- Our product brings scattered legal work into one system, handling routine tasks with AI and keeping lawyers in control where judgment matters.
- We are built for in-house legal, not law firms, aiming to help legal teams move faster, reduce external counsel spend, and become a business-enabling function.
- Over 500 companies, including Financial Times, Safelite, Trip.com, Canva, Starling and Sage, use Wordsmith.
- Backed by over $100M from investors like Index Ventures, General Catalyst, and Highland Europe, we are building a defining company in legal AI.