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About the Role
This is a new entry-level role designed to provide graduate opportunities within Croydon Council. It offers a chance to develop practical skills, gain experience across various council services, and make a positive impact on residents' lives, with potential for career progression.
Responsibilities
- Help manage complaints received from residents.
- Work with teams across the Council to resolve issues.
- Monitor performance, analyse trends and prepare management information.
- Gain exposure to senior managers and decision-making processes.
Requirements
- Demonstrate previous work experience (of any kind).
- Explain how previous work experience will enable an immediate and positive impact.
- Demonstrate the right attitude, willingness to learn and apply themselves.
- Demonstrate strong written and verbal communication skills.
- Demonstrate good organisation and attention to detail.
- Demonstrate an analytical and inquisitive mindset.
- Demonstrate confidence working with information and data.
- Demonstrate a genuine interest in public service.
Skills
- Written communication skills
- Verbal communication skills
- Organisation skills
- Attention to detail
- Analytical mindset
- Inquisitive mindset
- Working with information
- Working with data
Location
- Croydon
Work Type
- Permanent
- Fixed Term
- Secondment
- 36 hours per week
Experience Level
- Entry-level graduate opportunities
Education Level
- Graduate
Salary/Compensations
- Grade 5 £34,104 - £35,109 p.a.
Benefits
- Fantastic benefits
- Structured development opportunity
- Local Government Pension Scheme membership
- Generous annual leave entitlement
- Opportunities to progress within London's largest local authority
About the Company
- Croydon Council is the largest local authority in London, serving over 400,000 residents.
- Local authorities are varied and challenging parts of the public sector.
- Croydon Council spends over £1.5bn annually providing services.
- Croydon Council is committed to maintaining a sustainable financial position, listening to residents, and delivering high-quality, sustainable services.
- Croydon Council is focused on: Creating a cleaner and safer Croydon, Supporting a thriving town centre and local high streets, Delivering a fair deal for residents, Improving roads and journeys across the borough, Creating places people are proud to call home, Backing families, children, young people and adults.
Equal Opportunity
- Croydon Council is an inclusive employer and welcomes applications from all sections of the community.
- Subject to business needs, we are pleased to consider applications from candidates seeking flexible working arrangements and support hybrid working.
- Croydon Council is a signatory to the Armed Forces Covenant. We guarantee an interview to eligible current and former members of the UK Armed Forces who meet the essential criteria for the role.
- As a Disability Confident employer, we guarantee an interview to disabled applicants who meet the essential criteria for the advertised role.
- Croydon Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees to share this commitment.
- The successful candidate will be subject to a Disclosure and Barring Service (DBS) check where the role requires one.