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About the Role

This role is an exciting opportunity to play a key role in delivering Barnet's Best Start in Life offer, supporting families with children under five and ensuring they can easily access the services, advice and support they need. As the first point of contact for many families, you will help create a positive and inclusive experience while contributing to improved outcomes for children across the local community.

Responsibilities

Providing a welcoming and efficient reception service for families and visitors.
Supporting the delivery of Children's Centre and Best Start in Life services across the locality.
Managing enquiries by telephone, email and face-to-face.
Maintaining accurate records and data on the Early Help Module (EHM).
Supporting the identification and registration of families with children under five.
Promoting funded early education opportunities, including the two-year-old entitlement.
Providing administrative support to the Business Manager and wider team.
Assisting with financial administration, including processing invoices.
Coordinating room bookings and supporting building and site management processes.
Working closely with outreach practitioners, Family Hub teams, health services and voluntary sector partners.
Signposting and referring families to appropriate support services when needed.
Supporting safeguarding, health and safety and service quality requirements.

Requirements

Educated to Level 3, A-Level or equivalent by experience
Excellent communication and customer service skills.
Strong organisational and administrative abilities.
Experience of working with children, young people or families in a paid or voluntary capacity.
An understanding of safeguarding and child protection responsibilities.
Experience of working effectively as part of a multidisciplinary team.
Good IT skills and experience of maintaining accurate records and databases.
The ability to work independently and manage competing priorities.
Passionate about helping families access the right support at the right time and committed to improving outcomes for children.

Skills

Communication skills
Customer service skills
Organisational abilities
Administrative abilities
IT skills
Record keeping
Database management

Location

Barnet

Work Type

Full-time

Experience Level

Entry level

Education Level

Level 3
A-Level

Benefits

31 days annual leave, plus public and bank holidays
Access to the Local Government Pension Scheme
Comprehensive Flexible Working Policy
Vast range of lifestyle discounts
Broad range of payroll benefits including cycle to work, eye care vouchers, travel and gym membership
Excellent training and development opportunities
Employee well-being training programs including confidential employee assistance

About the Company

Barnet is a borough with much to be proud of. Our excellent schools, vibrant town centres, vast green spaces and diverse communities all help make it a great place to live and work.
As a council we want to build on these strengths as we move into the future.
We are growing and developing as an organisation to meet the challenges facing our borough and we are committed to working with partner organisations and residents to make Barnet even better.
As an organisation, our staff are committed to Our Values: Learning to Improve, Caring, Inclusive, Collaborative – which drive everything we do.

Equal Opportunity

To deliver Barnet Council’s commitment to equality of opportunity in the provision of services, all staff are expected to promote equality in the workplace and in the services the Council delivers.
As such we value diversity and welcome applications from all backgrounds.
Barnet Council embraces all forms of flexible working (including part-time, compressed hours, and hybrid working) and is committed to offering employees a healthy work-life balance.
Candidates are encouraged to talk about relevant requirements and preferences at interview.
Barnet Council is a Disability Confident Committed Employer.
We welcome and encourage job applications of all abilities.
If you require any reasonable adjustments in the application or interview, please contact the lead contact on this advert.
We will make reasonable adjustments to make sure our disabled applicants and those with health conditions are supported throughout our recruitment process.
We support the access to work scheme, further details are available at www.gov.uk/access-to-work/apply