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About the Role
As the Night Receptionist, you will be the reassuring presence welcoming night guests, checking them in with ease, answering their questions, and ensuring they feel at home. You will also prepare late-night snacks, assist with breakfast setup, and support housekeeping to ensure readiness for the morning. Your role involves handling bookings and calls, and supporting across departments to maintain smooth hotel operations, all while approaching tasks with warmth, efficiency, and care.
Responsibilities
- Ensuring that all guests receive a warm welcome and recognizing loyal members.
- Managing calls, requests, and reservations with ease.
- Being flexible to support the team where needed, from bar service to light cleaning.
- Working with other departments to create memorable moments for guests by paying attention to the details.
Requirements
- Adapt quickly to changing guest needs and unexpected situations.
- Communicate clearly and confidently with guests and colleagues.
- Take pride in ensuring every guest feels valued and receives exceptional service.
- Be open and transparent, ensuring clear communication and accountability at all times.
- Show up with spark and care for others.
Location
- Hilton London Bankside
Work Type
- Full Time
Salary/Compensations
- £14.08 / hour
Benefits
- Employee Assistance Programme (EAP) with 24/7 access to remote GP appointments.
- Hotel Room Discounts, including discounted rates for friends and family.
- Food & Beverage Discounts across hotels.
- Life Assurance.
- Salary Sacrifice – Car Scheme.
- Stream – access up to 50% of earned wages and Highstreet discounts.
- Auto enrolment into the company pension scheme.
- Learning & Development opportunities.
About the Company
- Our team are the heart and soul of all we do.
- We live by our values – Nimble, Open, Brilliant, Honest.