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About the Role
Frame Security is seeking a Technical Account Manager (TAM) to support prospects and customers across Latin America. This role involves being a technical resource throughout the customer journey, assisting with technical evaluations, proofs of value, live troubleshooting, and ensuring customers maximize value from the platform.
Responsibilities
- Troubleshoot live issues, lead technical workshops, and break down technical roadblocks.
- Design, configure, and support customer POV environments and navigate deployment requirements (identity, SSO, email infrastructure, allowlisting).
- Work closely with Sales, Customer Success, Product, and Engineering to deliver a seamless customer experience from demo to renewal.
- Turn recurring customer challenges into reusable documentation, playbooks, and insights for Product and Engineering teams.
Requirements
- 2–5 years in a customer-facing technical role (Sales/Solutions Engineer, TAM, Customer Success Engineer, or similar).
- Fluent in English and Spanish, with strong written and verbal communication skills in both languages and the ability to lead technical discussions, demos, troubleshooting sessions, and customer workshops in either language.
- Hands-on experience with enterprise IT environments (identity management, SSO/SAML, Okta, Entra ID, domain/email infrastructure).
- High comfort with ambiguity, quick learning, and troubleshooting live in front of customers.
- A strong bias for action, a collaborative spirit, and a calm, solutions-oriented presence.
Skills
- Technical Account Management
- Sales Engineering
- Solutions Engineering
- Customer Success Engineering
- Enterprise IT environments
- Identity management
- SSO/SAML
- Okta
- Entra ID
- Domain infrastructure
- Email infrastructure
- SaaS
- Cybersecurity
Location
- Remote (US)
Work Type
- Remote
- Full-time
Experience Level
- 2-5 years
Benefits
- Medical, dental and vision insurance.
- Monthly connectivity reimbursement.
- Unlimited paid time off.
- 401(K) Retirement Savings Plan.
About the Company
- Cyber threats have evolved to AI speed—legacy security training is dead. While old-school vendors push generic, tick-the-box videos, modern attacks are hyper-targeted, deepfake-driven, and evolving daily.
- At Frame Security, we’re setting a new standard. Our AI-native platform learns an organization’s unique DNA—its tech stack, policies, and real-world risk—to deploy personalized, hyper-realistic simulations in minutes. From developers practicing secure coding to finance teams defending against AI voice phishing, we build adaptive defense systems for modern teams.
- We aren't building another static content library; we’re building the future of human defense against AI threats. If you want to solve hard problems and help shape a category-defining company, you belong here.
- High Impact: Build and own processes from start to finish that directly impact our product and customers, affecting millions of people.
- Early-Stage Advantage: Join at the ground floor of a category-defining company. The decisions you make today will shape how the world thinks about Human Security tomorrow.
- Built to Win: Frame is backed by world-class investors, operating in a market undergoing a fundamental shift, and has the right team and product.