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About the Role
Spectrum Health & Human Services partners with adults, children, and families recovering from behavioral, emotional, mental health, and/or substance-related disorders by offering individualized and meaningful opportunities for hope, empowerment, and support to achieve self-defined improvements in their quality of life.
Responsibilities
- Demonstrate agency core values in daily activities.
- Provide a positive patient experience through exceptional customer service.
- Role model criteria for a high-performing team member and values supporting trust, interdependencies, and teamwork.
- Enroll new clients or re-enroll former clients into appropriate programs.
- Answer inquiries and provide valid information as needed.
- Minimize call duration without compromising quality.
- Maintain HIPAA compliance to protect individuals' privacy.
- Answer and direct calls politely and promptly to the appropriate person.
- Manage a high volume of inbound phone calls for various locations, always identifying self and agency.
- Maintain ownership of calls throughout their lifecycle, including follow-ups with other departments.
- Schedule, cancel, and reschedule patient appointments as requested.
- Conduct brief screenings for individuals seeking services and link them with appropriate departments.
- Attend meetings onsite and offsite as assigned.
- Perform insurance verification for Medicaid and Commercial payors.
- Perform other duties as assigned.
Requirements
- Possess a valid driver's license with an acceptable driving record.
- Have reliable transportation.
- Flexible availability and willingness to work nights and weekends.
Skills
- Strong communication skills, both verbal and written
- Meticulous attention to detail
- Excellent time management and organizational skills
- Ability to multitask in a fast-paced work environment
- Excellent customer service skills with clients and colleagues
- Excellent computer skills with the strong ability to navigate computer programs, including Microsoft Office, internet search engines, agency’s Electronic Health Record system and use of office machines
Location
- Orchard Park, NY
Work Type
- Full-Time
- Onsite
Experience Level
- One year work experience in a work-related field preferable
Education Level
- High School Diploma or equivalent
Salary/Compensations
- $15.18/hr - $19.36/hr
About the Company
- Spectrum Health & Human Services respectfully partners with adults, children, and families as they recover from behavioral, emotional, mental health and/or substance related disorders by offering individualized and meaningful opportunities of hope, empowerment and support to achieve self-defined improvements in their quality of life.