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About the Role
As City General Manager – Berlin, you’ll take the lead on one of Bob W’s most exciting upcoming openings: our biggest building to date, with 285 units in a prime Berlin location. You’ll be responsible for bringing the property to life, building and leading the local team, and ensuring the operation runs smoothly from day one. This is a unique opportunity to play a key role in shaping how Bob W operates at scale. You’ll have ownership of the day-to-day operations in Berlin, from launching the new property and establishing strong operational processes to managing budgets and P&L, developing your team and making sure our guests have an outstanding experience.
Responsibilities
- Manage and launch local operations, focusing on 5-star guest experience, profitability and business growth.
- Manage and own the budgets and P&Ls for our properties in Berlin.
- Define and scope your team goals based on company-wide OKRs and lead your team to deliver exceptional results.
- Take on the responsibility for hiring, onboarding, and offboarding team members
- Manage relationships and contracts with external vendors and service providers (e.g. cleaning, maintenance), ensuring standards are met.
- Build the structure that lets your team perform independently: clear, measurable goals, coaching team supervisors, and simplifying or automating day-to-day work.
- Develop cross-functional partnerships, actively solve problems, and unblock team members while positively challenging and encouraging participation.
- Be an active role model for Bob W's mission, strategy, and culture
Requirements
- 5+ years of experience in multi-property operations or hospitality with P&L ownership.
- Experience in hiring, onboarding, offboarding, and leading a team.
- Experience managing external vendors and contracts (cleaning, maintenance, or similar service providers).
- A customer service-driven attitude and a passion for delivering world-class guest experiences.
- Strong problem-solving skills, with the ability to proactively anticipate and address potential issues.
- The ability to stay calm under pressure while managing multiple situations simultaneously.
- Excellent communication and time management skills.
- Fluency in German and English.
- The ability to quickly learn and adapt to hospitality apps and operational technology tools.
- A valid work permit for Germany; no sponsorship required.
Skills
- P&L ownership
- Team leadership
- Vendor management
- Customer service
- Problem-solving
- Communication
- Time management
- Adaptability to technology
Location
- Berlin
Work Type
- Full-time
Experience Level
- M3 - M4
Salary/Compensations
- €85,000 - €95,000
Benefits
- Employee share option plan.
- Flexible, unlimited paid vacation
- Free nights and generous discounts at Bob W locations.
- Monthly transport compensation.
- OpenUp mental well-being platform access.
- Sports compensation.
- Development and growth opportunities, along with an L&D budget.
- Top-notch Apple hardware.
- Regular team events.
- Smart and highly motivated team with a multicultural, diverse, and rewarding work environment.
About the Company
- Bob W is building a new kind of hospitality: five-star stays powered by smart technology, lean operations, and a deep understanding of what guests really want.
- Our tech-enabled operating model keeps us lean and removes unnecessary friction.
- Our apartments combine hotel-grade comfort and consistency with the character of the neighbourhoods they’re in.
- We’re also serious about doing things more sustainably. Every Bob W apartment is fully carbon offset, and we’re constantly looking for smarter ways to reduce our impact.
Equal Opportunity
- We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.