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About the Role

As the first dedicated events hire, you will report to the Head of Marketing and own the global events program, shaping its direction and measuring success. You will gain a deeper understanding of customer needs to improve the product and organize memorable, valuable events that provide a platform for the company to share its ideas.

Responsibilities

Own the global events programme and shape it as the company scales.
Decide event locations, formats, and success metrics.
Understand customer needs to continuously improve the product.
Spend time with customers to learn their needs and communicate them to the team.
Organize events that are memorable and valuable, ensuring attendees learn something.
Provide a stage for founders and the team to share their ideas.
Take existing events (e.g., Gradient Collabs, partner events) to the next level.

Requirements

B2B events experience.
Ability to manage multiple moving parts of an event.
Proactive and problem-solving attitude, with a drive to automate processes.
Experience designing valuable events such as dinners, workshops, or meetups.
Understanding of accurate CRM reporting (e.g., HubSpot) to track event success.
Strong discovery skills, including asking great questions, listening well, and spotting patterns.
Ability to learn customer and buyer needs quickly.
Skill in writing invitations and outreach that secure attendance from senior operators.
Adaptability in adjusting communication tone for different audiences (buyers, partners, speakers, colleagues).
Organizational skills and ability to prioritize effectively.
Calmness under pressure during event issues.
Persistence and a clear point of view on creating memorable events.
Willingness to travel internationally for events as needed.
Preference for candidates based in NYC or London for in-person team interaction.

Skills

Event management
CRM reporting
Discovery and active listening
Communication and outreach
Prioritization
Problem-solving
Automation

Location

Remote-first
London
New York City

Work Type

Remote
Hybrid

Experience Level

Early stage (Series A to C) execution experience
Seniority based on who you are and how you think, not years of experience

Salary/Compensations

US: between $88K - $145K
UK: between £58K - £76K

Benefits

Early stage equity
Flexible, remote-first working
Weekly meetups in London
Building out a NYC office
Work in GMT and EST/EDT time zones
25 days paid time off
20 optional unpaid holiday days
Premium healthcare (US: comprehensive medical, preventative care 100%, 24/7 virtual care, mental health, dental, vision; UK: private medical, cancer care, specialist consultations, physiotherapy, 24/7 virtual GP, dental/optical cashback)
Pension/401k with employer contributions
Company and team offsites

About the Company

Building the AI customer operations platform for financial services.
Founded in 2023, working with major names in banking and fintech.
Platform runs specialist AI agents for financial services to eliminate manual work in customer support and back-office operations.
Provides visibility and control for product and operations teams.
Team comprises builders from companies like Monzo, Wise, Revolut, and Google.
Focuses on tackling hard problems in AI and shaping the future of customer operations.
Unique chance to work with cutting-edge technology to reshape future business operations.
Every company will need AI-powered operations in the next 10 years.
Opportunity to tackle challenging problems, work with exciting brands, and be part of a passionate, smart team building something groundbreaking.