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About the Role

Guardian is seeking a Customer Insights Analyst to join their Digital Solutions team, supporting Self-Service and Benefit Technology initiatives. This role involves analyzing customer and operational data to identify trends, improve digital adoption, ensure data accuracy, and provide recommendations that influence key business strategies, helping to shape Guardian's digital future.

Responsibilities

Analyze self-service utilization, customer engagement, satisfaction, and integration data to identify trends and drive strategic business decisions.
Develop dashboards, reports, and visualizations that provide actionable insights into customer behavior, platform adoption, operational performance, and compliance metrics.
Establish, monitor, and report on key performance indicators (KPIs) related to utilization, data accuracy, operational efficiency, and digital adoption.
Partner with business leaders to define reporting requirements, communicate findings, and make data-driven recommendations.
Translate data trends into strategic opportunities that improve customer experience and business outcomes.
Audit data exchanges, integrations, APIs, and EDI transactions to ensure data integrity and identify discrepancies.
Collaborate with internal teams and external partners to troubleshoot data issues and improve reporting accuracy.
Develop and enhance processes, controls, and tools that improve the reliability and consistency of business reporting.
Identify opportunities to automate reporting and streamline data analysis processes.
Partner with Product, Engineering, Benefits Administration, and Digital Solutions teams to understand business needs and deliver analytical solutions.
Support Channel Managers and operational teams by providing custom reporting, trend analysis, and data-driven recommendations.
Present findings and recommendations to senior leadership to influence strategic priorities and investment decisions.
Collaborate with stakeholders to improve digital experiences, increase adoption, and support organizational goals.

Requirements

Bachelor's degree in Business Analytics, Data Analytics, Information Systems, Statistics, Economics, Finance, Computer Science, or a related field.
5+ years of experience in data analysis, business intelligence, reporting, or a related analytical role.
Experience working with large datasets and translating findings into actionable business insights.
Strong proficiency with Excel, SQL, and data analysis methodologies.
Experience building reports, dashboards, and visualizations using tools such as Tableau, Power BI, or similar platforms.
Excellent analytical, problem-solving, and critical-thinking skills with strong attention to detail.
Ability to communicate complex data concepts effectively to both technical and non-technical audiences.
Experience within insurance, benefits administration, payroll, HR technology, or SaaS environments.
Knowledge of group benefits products and enrollment processes.
Understanding of EDI, API integrations, and enterprise data exchange processes.
Familiarity with regulatory requirements including ACA, COBRA, and benefits-related compliance standards.
Experience with Python and/or data transformation, extraction, and reporting tools.
Experience supporting product, customer experience, or digital transformation initiatives.
Must be legally authorized to work in the United States without the need for employer sponsorship.

Skills

Excel
SQL
Tableau
Power BI
Python
Data Analysis
Business Intelligence
Reporting
Data Visualization
Data Quality
Process Optimization
Customer Insights
Digital Adoption
Data Accuracy
Business Strategy
Data-Driven Recommendations
EDI
API Integrations

Location

Boston, MA
Bethlehem, PA
New York, NY (Hudson Yards)
Stamford, CT

Work Type

Hybrid
Full-time

Experience Level

5+ years of experience

Education Level

Bachelor's degree

Salary/Compensations

$103,450.00 - $169,960.00

Benefits

Support and flexibility to achieve professional and personal goals
Skill-building
Leadership development
Philanthropic opportunities
Contemporary, supportive, flexible, and inclusive benefits and resources

About the Company

At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.
As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues.

Equal Opportunity

Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.
Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship.
Guardian Life is not currently or in the foreseeable future sponsoring employment-based visas (e.g., such as an H-1B). In order to be a successful applicant, you must be legally authorized to work in the United States, without the need for employer sponsorship/support now or at any time in the future.