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About the Role

This role is responsible for the production, maintenance, and continuous improvement of performance reporting across Vodafone and Three Retail. Acting as a subject matter expert for Retail reporting, the role ensures reporting is accurate, timely, and fit for purpose, supporting performance management, trading discussions, forecasting activities, and operational decision-making. The role applies specialist knowledge of reporting, data analysis, and Retail performance metrics across acquisition, retention, customer value, and channel performance. It is responsible for validating data, identifying trends, investigating variances, and translating complex information into clear and actionable insight for stakeholders across the Retail function.

Responsibilities

Produce, maintain and continuously improve performance reporting across Three and Vodafone Retail, ensuring data and insight are accurate, timely, consistent and fit for purpose.
Maintain reporting governance and quality controls, including documented measures, definitions and validation processes, to support consistent interpretation of Retail performance across the area.
Support Retail budget, rolling forecast and in-period outlook activity by providing validated performance data, analysis and insight, investigating variances and constructively challenging assumptions where appropriate.
Investigate complex performance questions by reconciling and validating multiple quantitative and qualitative data sources, resolving issues independently where possible and escalating to relevant specialist teams when further support is required.
Translate complex commercial information into clear, accessible insight for the Channel Performance Lead, Multi-Channel Trade Lead, Product Owners and cross-functional stakeholders, enabling informed decisions and prioritisation.
Provide reporting and performance insight for major promotions and product launches, supporting the definition of success measures and assessing performance across volume, value, acquisition, retention and channel mix.
Identify, quantify and report Retail risks and opportunities, providing evidence-based insight and, where appropriate, recommendations to support stakeholder decisions and delivery of the plan.
Act as a point of expertise for Retail reporting and data queries, investigating root causes, coordinating with relevant teams to resolve complex issues and protecting the quality and timeliness of business-critical reporting.

Requirements

Substantial experience in performance reporting, forecasting support and commercial analysis, with a proven track record of producing accurate, timely and business-critical reporting and insight to support performance management and decision-making.
Advanced Microsoft Excel capability, including Power Pivot, Power Query, complex modelling and advanced formulas, with experience maintaining reporting accuracy, validating outputs and improving reporting processes.
Advanced SQL capability, with the ability to query, manipulate, reconcile and validate complex datasets from multiple sources and investigate data quality issues.
Advanced Power BI experience, including dashboard development, report maintenance, visualisation design and continuous improvement of reporting solutions to meet evolving business requirements.
Experience supporting budget, rolling forecast and in-period trading activities, through the provision of robust performance reporting, analysis and insight, including the investigation of variances and performance drivers.
Strong analytical and problem-solving skills, with the ability to work through complex or ambiguous issues, validate information from multiple sources and identify meaningful performance trends and insights.
Well-developed stakeholder management and communication skills, with the ability to present complex information clearly and effectively to a range of technical and non-technical audiences.

Skills

Performance reporting
Forecasting support
Commercial analysis
Microsoft Excel
Power Pivot
Power Query
Complex modelling
Advanced formulas
SQL
Data manipulation
Data reconciliation
Data validation
Data quality investigation
Power BI
Dashboard development
Report maintenance
Visualisation design
Analytical skills
Problem-solving skills
Stakeholder management
Communication skills

Location

The Speechmark, London
Hybrid

Work Type

Hybrid
Full-time
Fixed Term Contract

Experience Level

Substantial experience

Salary/Compensations

Excellent basic salary plus bonus

Benefits

Vodafone benefits
Up to 28 days off plus bank holidays
Paid time for charity work
Discounts
Vouchers
Pension plan
Learning tools
Parental leave policies

About the Company

We’re here to build a network the UK can count on – one that connects people, places and potential.
We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.
We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.
You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.
Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.
We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.
You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.
We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.
Join our retail teams to be the friendly face our customers see as they walk into one of our stores. Where it’s our job to connect with our customers, helping them to get the most out of their technology, whilst providing an outstanding and memorable experience.
We are joining forces to create the biggest mobile network provider in the UK. Through our collective strengths and talents, we will transform customers’ experience and create a best-in-class network for coverage, connectivity, and reliability, delivering greater value and more choice for the nation than ever before.
There are very few moments in our careers where we can feel the ground shifting beneath us, where we can sense that something bigger than we’ve known before is taking shape. We’re not just building a company. We’re going to build a culture, a legacy and a future to be proud of. This will require remarkable leadership and together we can set the standard in the industry and beyond for both customer and employee experience, in what it is a career-defining opportunity.

Equal Opportunity

We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.