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About the Role
Caliber Collision has an immediate job opening for a Customer Service Consultant to perform all-purpose duties, which may include, but not limited to properly greeting customers in person or on the phone, determine their needs, and immediately respond by providing guidance and assistance as required, assisting Collision Estimators by handling drop-offs, mapping/marking and photographing vehicles, arranging customer transportation, preparing paperwork and performing active customer deliveries while effectively communicating with customers, clients, teammates and vendors to ensure correct and efficient repairs while adhering to all Caliber’s Standard Operating Procedures, insurance partners and industry guidelines/standards.
Responsibilities
- Greet customers in person or on the phone.
- Determine customer needs and provide guidance and assistance.
- Assist Collision Estimators with vehicle drop-offs, mapping, marking, and photographing.
- Arrange customer transportation.
- Prepare paperwork.
- Perform active customer deliveries.
- Communicate effectively with customers, clients, teammates, and vendors.
- Ensure correct and efficient repairs.
- Adhere to Caliber’s Standard Operating Procedures, insurance partners, and industry guidelines/standards.
Requirements
- Must have a valid driver’s license.
- Must be eligible for coverage under the company insurance policy.
- Must be eligible to work in the U.S. with no restrictions.
Skills
- Ability to perform consistent physical activity: reach below and above shoulder level, kneeling, bending, and squatting.
- Ability to lift objects over 50 lbs.
- Passion for learning the collision industry.
- Ability to understand instructions (written and verbal).
- Ability to prioritize competing tasks.
- Ability to adapt easily to a fast-paced environment.
- Ability to provide personable, friendly “World Class” customer service to internal and external customers.
Location
- Buffalo - Northeast
Work Type
- Full-time
Experience Level
- 2+ years of customer facing experience
- Sales experience a plus
Salary/Compensations
- $25 to $26 per hour
Benefits
- Medical, dental, and vision benefits from day one.
- Industry comparable pay.
- Paid weekly.
- Eligible for overtime.
- Paid vacation & holidays.
- Can begin accruing vacation/holidays day 1.
- Career growth opportunities (promotion from within).
- Hands-on experience within a production shop.
About the Company
- Caliber Collision is a company that provides collision repair services.
Equal Opportunity
- Caliber is an Equal Opportunity Employer.
- Caliber uses E-Verify to confirm the identity and employment eligibility of all new hires.