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About the Role
Allegiance Trucks is seeking a Service Manager to oversee a service department that maintains and repairs commercial medium and heavy-duty diesel trucks, including Pierce Fire Trucks. The role focuses on maximizing vehicle uptime, minimizing costs, and managing a team of technicians and administrative staff.
Responsibilities
- Day to day management of a service department that maintains and repairs a fleet of commercial medium and heavy-duty diesel trucks, including Pierce Fire Trucks.
- Maximize vehicle uptime while minimizing fleet maintenance and repair costs.
- Oversee a staff of diesel technicians and administrative staff.
- Recognize warranty failures, process warranty claims, and recover warranty costs.
- Manage service requests of commercial truck leasing customers with urgency and professionalism.
- Develop and manage relationships with vendors and customers.
- Assist management team in preparing an Annual Business Plan and Budget.
- Ensure Navistar Diamond Edge & Prestige Service Standards are met.
- Assist with other projects as needed.
- Implement procedures to keep Idealease and contracted customers in compliance with U.S. Federal Motor Carrier Safety Regulations (CFR 396).
- Stay current with changes in regulations.
- Monitor and manage satisfactory CSA Vehicle Basic scores for all customers.
- Manage maintenance file documentation of customer and company vehicles in accordance with U.S. Federal Motor Carrier Safety Regulations (CFR 396).
- Develop, communicate, and enforce established company safety policies and procedures.
- Certify all technicians for U.S. DOT Annual Inspections, brake inspections, and other maintenance procedures.
- Work with corporate Facilities Manager to ensure facility compliance with local and federal safety and environmental standards.
- Create and maintain positive relationships with all customers.
- Maintain minimum 90% Customer Retention Rate.
- Investigate and establish course of action for customer maintenance issues and problems.
- Review and compare monthly financial results against the business plan and initiate corrective action.
- Implement and monitor shop productivity measures.
- Create a shop environment that assures cleanliness, safety, and customer focus.
- Develop, implement, and promote service training.
- Assist in collection of past due invoices as needed.
- Handle all customer, employee, and vendor issues in a professional and courteous manner.
Requirements
- Minimum high school diploma or GED equivalent required.
- Valid driver's license and satisfactory Motor Vehicle Report (MVR).
- Employment may be contingent upon receipt of an acceptable and job-related drug test, motor vehicle report, and/or reference check, as applicable and permissible by law.
Skills
- Consistent track record of successfully meeting and exceeding sales goals.
- Full understanding of U.S. Federal Motor Carrier Safety Regulations (CFR 396).
Location
- 10 states
Work Type
- Full-time
Experience Level
- Minimum 5-7 years of automotive/trucking management experience
Education Level
- High school diploma or GED equivalent
Salary/Compensations
- Competitive starting pay
Benefits
- Excellent health benefits including; Medical, Dental and Vision plans
- Complimentary life insurance policy
- Several other voluntary coverage options
- Generous Paid Time Off policy, including vacation, sick time and floating holidays
- 401(k) with Company match
- Support and encouragement for continued advancement with additional training
About the Company
- Allegiance Trucks is a leading truck dealership group founded in March 2019, with over 40 locations across ten states.
- The company represents top-tier brands like International, Hino, Isuzu, and Ford.
- Allegiance Trucks provides exceptional support to the Northeast's essential trucking community.
- The company is a veteran friendly organization.
Equal Opportunity
- Allegiance Trucks is committed to equal opportunity for all employees and applicants.
- As a proud Equal Opportunity Employer (EOE), we do not discriminate based on race, color, national origin, ancestry, citizenship status, religion, sex, sexual stereotyping, sexual orientation, gender, gender identity, gender expression, age, marital status, mental or physical disability, medical condition, genetic information, military or veteran status, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other protected characteristic.