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About the Role
As a Case Manager at Commonwealth Veterans Residence, you will help formerly homeless veterans build on their strengths, access essential services, and work toward their personal goals. This role is crucial in providing permanent supportive housing to veterans, including those with behavioral health challenges.
Responsibilities
- Manage the client intake and assessment process to orient the client to the program and produce a comprehensive assessment of client service needs.
- Develop with the client a mutually agreed-upon individual service plan reflecting assessment findings and goals, updating it as required.
- Meet regularly with the client to assist them in obtaining needed services/benefits to achieve their individual service plan goals.
- Provide supportive counseling to strengthen the client's ability to make appropriate life decisions.
- Document case management activities in accordance with agency and funder guidelines and procedures.
- Collect service data and participate in evaluation and quality assurance activities.
- Perform other related duties as requested.
- Potentially supervise direct care staff.
Requirements
- Associate's degree or 60 college credits in a human services field; or a high school diploma or GED with two years of relevant shelter experience.
- Strong verbal and written communication skills.
- Basic computer proficiency.
Skills
- Case Management
- Client Intake
- Assessment
- Individual Service Plan Development
- Supportive Counseling
- Documentation
- Data Collection
- Evaluation
- Quality Assurance
- Communication Skills
- Computer Proficiency
Location
- Bronx, NY 10472
Work Type
- Full-time
Experience Level
- 2 years of relevant shelter experience (with HS diploma/GED)
Education Level
- Associate's degree or 60 college credits in a human services field
- High school diploma or GED
Benefits
- Medical Coverage
- Dental Coverage
- Vision Coverage
- Prescription Coverage
- Life Insurance
- Retirement Plan
- Tuition Reimbursement
- Paid Time Off
- Paid Birthday Holiday
About the Company
- Volunteers of America–Greater New York (VOA–Greater New York) is a leading anti-poverty organization serving neighbors in need across New York City, Northern New Jersey, and Westchester.
- Through 70+ programs, we support over 35,000 adults and children each year, including individuals experiencing homelessness, survivors of domestic violence, youth aging out of foster care, veterans, seniors, and children with developmental delays.
- Commonwealth Veterans Residence is a single-room occupancy (SRO) program providing permanent supportive housing to formerly homeless veterans, including individuals with behavioral health challenges.
Equal Opportunity
- VOA-Greater New York is an Equal Opportunity Employer/Vets/Disabled/Other Protected Categories.