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About the Role
The Corporate Receptionist will be permanently based on the reception desk(s) covering the front of house function. As a Receptionist, you represent St James and St James’ clients, with ownership and accountability for the reception area and its environment.
Responsibilities
- Take full ownership of the reception and all associated areas.
- Ensure reception areas are kept in impeccable order at all times.
- Collate and deliver accurate reports on all aspects of information as requested.
- Review existing standards and procedures while implementing new best practices.
- Proactively solve problems and recommend changes for improvement.
- Produce, manage and operate the reception rota, checking future planned absences and liaising with management for cover.
- Manage and promote the implementation for any change, upgrade or advancement in software systems.
- Lead the team to create positive memorable experiences by exceeding expectations.
- Develop and implement the customer experience strategy with key stakeholders.
- Help create, implement and maintain events based on client requirements and St James values.
- Be involved, pre plan and execute the organising of events/pop ups and ESG initiatives.
- Ensure the team functions to professional and consistent standards to provide a high level of customer focus.
- Ensure the maintenance of the visitor electronic pass system and client facing areas.
- Attend and take minutes at management meetings when required.
- Participate in interviewing potential team members for the building.
- Meet and greet all guests and visitors, providing exceptional service.
- Assist guests and visitors with their queries, comments and suggestions.
- Receive/answer calls promptly and efficiently, identifying caller requirements and transferring calls.
- Manage difficult calls and/or distressed callers in a calm and professional manner.
- Report accidents or incidents where appropriate.
- Perform administrative duties including word processing, photocopying, ordering stationary, post, couriers and facilities management tasks.
- Lead and provide training to the Cover Support Team.
- Maintain good working relationships with colleagues.
- Adhere to St James policies and procedures, code of conduct and emergency procedures.
- Ensure compliance with all current statutory legislation in respect of health and safety and the environment.
- Perform any other duties as deemed necessary to support the client, customer, colleagues and St James.
Requirements
- Previous experience in front of house reception services.
- Proven working knowledge of customer service experience.
- Previous experience is essential in a similar corporate background.
- Excellent command of the English language, both verbal and written.
- Working knowledge of IT with experience of using Microsoft Office.
Skills
- Good interpersonal skills
- Flexible to work with a range of styles and personalities and according to business demands
- Collaborative approach
- Excellent customer service skills
- Strong efficiency and motivation
- Excellent organisational skills
- Excellent punctuality
- Outgoing and “can do “attitude
- Innovation and creativity
- Tact and diplomacy
- Proactive and helpful
About the Company
- St James is a company that values its clients and provides front of house services.