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About the Role

Manage and build strong relationships with a portfolio of Diversified Industries customers, driving portfolio growth through customer acquisition, cross-selling, and referrals. This role is crucial for delivering the ANZ 2030 Strategy and operates within a team guided by core values.

Responsibilities

Act in the best interest of the customer and apply a customer-centric approach.
Proactively develop and maintain a detailed understanding of customer business and financial needs.
Provide customers with appropriate solutions.
Collaborate with Product Partners and other internal stakeholders to design, structure, and execute deals.
Build and maintain strong external networks with a focus on circle of influence and origination.
Structure deals in conjunction with relevant product and specialist teams.
Manage a portfolio of Diversified Industries customers.
Adhere to a strong operational rhythm, including driving new to bank business and growing whole of customer relationships.
Ensure the portfolio is well managed, including effective and proactive management of credit risk.
Implement Relationship Credit Approval Discretion as appropriate.
Coach and grow an Assistant Manager direct report.

Requirements

Relationship management: Building, maintaining, and influencing relationships to achieve mutually beneficial outcomes.
Domain experience: Specialized knowledge and experience supporting complex customers achieve their banking goals.
Customer solutioning: Understanding customer needs and informing them about relevant products or services, or providing considered options that meet those needs.
Credit Assessment and Management: Assessing, advising, monitoring, and/or approving customer credit worthiness, credit risk, and suitable credit structuring options based on internal credit policies, guidelines, scoring models, and/or applying judgment.
Business Development: Partnering with individuals and/or organizations to pursue strategic initiatives, relationships, and/or opportunities to drive commercial value.
Coaching: Helping individuals progress through effective coaching techniques and strategies.
Commercial acumen: Ability to view the organization, market, external and internal pressures, and trends holistically to identify actions or strategies that drive efficiency and create long-term value.
Customer insights: Engaging with complex customers to understand their banking requirements and industry trends, and critically analyzing these to recommend tailored solutions.
Critical Thinking: Using logic and reasoning to analyze, evaluate, and synthesize information to understand opportunities or challenges.
Portfolio management: Selecting, prioritizing, and managing a portfolio of work and/or customers in line with strategic objectives and capacity, balancing change initiatives and business-as-usual while optimizing return on investment.
Planning and Prioritization: Planning and prioritizing tasks, including people, process, and technology implications, to meet customer/user needs and strategic priorities, including identifying, planning for, tracking, and resolving dependencies.
An understanding of the regulatory and government environment.
Stakeholder management: Systematic identification and analysis of stakeholders and their needs, including understanding their contribution to an initiative, willingness to engage, influence, and necessity of involvement.

Skills

Relationship management
Domain experience
Customer solutioning
Credit Assessment and Management
Business Development
Coaching
Commercial acumen
Customer insights
Critical Thinking
Portfolio management
Planning and Prioritization
Stakeholder management

Location

Suite 200 Level 2, 447 Victoria Street, Wetherill Park NSW 2164

Work Type

Permanent
40hrs/week

Benefits

Access to health and wellbeing services
Discounts on selected products and services from ANZ

About the Company

ANZ is shaping a world where people and communities thrive, driven by a common goal to improve the financial wellbeing and sustainability of millions of customers.
Business & Private Bank helps deliver growth ambitions by backing Australian businesses and private clients with insights, solutions, and support.
ANZ offers opportunities to try new things, learn, and grow, building your future while helping to build ANZ's future.
ANZ provides flexible working arrangements.
ANZ celebrates the diverse backgrounds, perspectives, and life experiences of its people.
ANZ is committed to building a workplace that reflects the diversity of the communities it serves.

Equal Opportunity

We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself.
If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.