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About the Role
Contribute to the design of better services by applying human-centred research methods, synthesizing insight, and creating artifacts that help organizations understand their users and improve the experiences they deliver. Support and lead service design activities, develop proficiency in the service design toolkit, build confidence in facilitation and stakeholder engagement, and grow your ability to connect research insight to design strategy.
Responsibilities
- Conduct qualitative research activities including interviews, observation, and workshop facilitation.
- Synthesize research findings into clear insights, themes, and opportunity areas.
- Create service design artifacts such as personas, journey maps, service blueprints, and opportunity frameworks.
- Support the design and facilitation of co-design and ideation workshops.
- Develop visual communication skills to produce clear, compelling artifacts.
- Support the delivery of a service design workstream with quality and care.
- Collaborate actively with product, content, and technology teams.
- Manage time and deliverables effectively within project timelines.
- Engage with client teams professionally and collaboratively.
- Present research findings and design thinking to stakeholders.
- Develop an understanding of client context, user needs, and organizational dynamics.
Requirements
- Genuine curiosity about people, organizations, and the systems that connect them.
- Openness to ambiguity and a desire to make sense of complexity.
- Commitment to human-centered methods and listening before designing.
- Applications without a design portfolio demonstrating craft quality, process, and relevant experience will not be considered.
Skills
- Service design
- UX research
- Qualitative research
- Synthesizing findings
- Service design artifacts (journey maps, blueprints, personas)
- Visual communication
- Facilitation
- Stakeholder engagement
- Written and verbal communication
- Collaborative mindset
- Working across multi-disciplinary teams
Location
- On-site with clients
- Studio
- Client's office
Work Type
- Hybrid working
- Full-time
Experience Level
- Experience in service design, UX research, or a related field
- Experience conducting qualitative research and synthesizing findings
- Exposure to service design artifacts including journey maps, blueprints, and personas
Education Level
- Bachelor's degree or equivalent experience in Design, Social Science, or a related field
Salary/Compensations
- Competitive salary package
Benefits
- 25 days' annual leave
- Private medical insurance
- 3 additional days' leave per year for charitable work
About the Company
- Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale.
- We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries.
- Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships.
- We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability.
- Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships.
- We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
- Visit us at www.accenture.com
Equal Opportunity
- Accenture is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
- We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law.
- Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.