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About the Role
We are seeking a confident, customer-focused Seasonal Retail Assistant for our Battersea truck. This sales-led role involves helping customers discover Grind's offerings, from coffee beans to machines and merchandise, by making thoughtful recommendations and identifying upsell opportunities.
Responsibilities
- Welcome customers and create a warm, knowledgeable Grind experience.
- Proactively start conversations and understand customer needs.
- Build strong knowledge of coffee machines, blends, pods, subscriptions, accessories, and merchandise.
- Confidently demonstrate products and assist customers in choosing the right options.
- Recommend relevant add-ons and complementary products to increase basket value.
- Introduce customers to Grind subscriptions and other at-home coffee solutions.
- Work towards sales targets including conversion, average transaction value, and add-on sales.
- Maintain retail displays, ensuring they are stocked, organized, and visually appealing.
- Support replenishment, product availability, and smooth day-to-day retail operations.
- Embody 'Always Focused, Never Finished' through continuous improvement and innovation.
Requirements
- Previous experience in retail, hospitality, customer service, or sales.
- Natural ability to build rapport and initiate conversations with customers.
- Confidence in recommending products, upselling, and closing sales.
- Proactive, commercially minded approach with a focus on customer experience.
- Interest in coffee and enthusiasm for becoming an expert in Grind's products.
Skills
- Sales
- Customer Service
- Upselling
- Product Knowledge
- Communication
- Retail Operations
Location
- Battersea Power Station Grind, United Kingdom
Work Type
- Fixed Term
- Part-time
Experience Level
- Entry Level
Salary/Compensations
- Up to £14 per hour + Retail Sales Incentives
Benefits
- Up to 40% off retail line online
- Confidential Employee Assistance Program (EAP)
- 50% off all food and drinks at Grind locations
- Two free coffees per day at Grind locations
- Discounts for friends and family
- Staff meal on shifts over 6 hours
- Team social events
About the Company
- Grind is a London-based coffee company with multiple cafes, coffee trucks, and a roastery, known for specialty coffee and bottomless brunches.
- Committed to sustainability, Grind aims to be the world's most sustainable coffee company through initiatives like compostable pods, plastic-free packaging, and carbon-free shipping.
- Founded the Better Coffee Foundation charity in 2023 to address the global coffee industry's environmental impact, recovering 43 million pods' worth of ocean-bound plastic in its first year.
Equal Opportunity
- Grind is an equal opportunity employer that values diversity.
- Does not discriminate on the basis of race, color, national origin, religion, gender, gender identity or expression, sexual orientation, marital status, age, veteran status, or disability status.
- Provides adjustments for candidates needing assistance during the interview process.