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About the Role
As a Service Center Agent, you will be in daily contact with guests, travel organizers, and reception desks via phone and email. This is a pure inbound role where you will advise guests, manage reservations in the booking system, and create offers and invoices. You will also collaborate with other departments like Sales, Accounting, and Reception.
Responsibilities
- Daily telephone and written contact with guests, travel organizers, and reception desks.
- Handle inbound calls and written inquiries.
- Advise guests and independently manage reservations in the booking system.
- Create offers and invoices.
- Collaborate with other departments such as Sales, Accounting, and Reception.
Requirements
- Open personality and enjoyment of phone calls.
- Fluent German and English in spoken and written form.
- Team player with strong decision-making skills.
- Reliability, service orientation, flexibility, and resilience.
- Friendly demeanor, even under stress.
- Appreciation for fast decision-making and communication channels.
- Open ear from your department head.
- Good-humored, service-oriented, and hospitable personality.
Skills
- Customer contact
- Customer support
- Reservations
- Offer creation
- Invoicing
- Communication
Location
- Berlin Mitte
Work Type
- Part-time (24h/week or 32h/week)
- Inbound
Experience Level
- Entry-level (Quereinsteiger welcome)
Benefits
- 75%-90% discount on private overnight stays in all a&o Hostels (depending on tenure).
- Attractive corporate benefits, discounted leisure activities, and events.
- Subsidized language courses.
- Subsidized company pension plan.
- 100% coverage of public transport costs (Deutschlandticket).
- Support for further training through various workshops.
- Free and anonymous mental health coaching through 'nilo'.
- Daily provision of drinks, fruits, and vegetables.
- Tenure bonuses in the form of cash rewards and additional vacation days.
About the Company
- a&o Hostels