Operations & Client Relations Executive with French
Tour Partner Group · Balearic Islands, ES
4 days agoImpress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Operations & Client Relations Executive with French role.
Rezi rewrites your resume against Tour Partner Group's job description. Free.
Tailor your resume to this Operations & Client Relations Executive with French role.
Rezi rewrites your resume against Tour Partner Group's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Operations & Client Relations Executive with French posting at Tour Partner Group — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Operations & Client Relations Executive with French posting at Tour Partner Group — free, in seconds.
About the Role
Join a collaborative, international team crafting memorable tour experiences. This role involves creating engaging itineraries, coordinating logistics, and managing client and supplier relationships to deliver exceptional travel memories.
Responsibilities
- Execute bookings and confirm services independently.
- Ensure operational delivery tasks are completed accurately and on time.
- Manage day-to-day client contact and operational updates.
- Handle client communication professionally, escalating where required.
- Request services and coordinate suppliers to support tour delivery.
- Maintain clear documentation and communication flow.
- Issue vouchers, invoices, and support timely collections in line with terms.
- Maintain strong attention to operational financial accuracy.
- Participate in emergency rota where required.
- Handle basic on-the-spot situations and compensation decisions within framework.
- Receive and log complaints, provide initial factual support and documentation.
- Escalate complaints immediately per guidelines.
Requirements
- Proven experience executing group tour bookings end-to-end within defined scope, ensuring accuracy, timeliness, and client specification adherence.
- Confident managing day-to-day client contact, handling operational queries professionally, and escalating issues appropriately.
- Experience requesting services and coordinating suppliers to support consistent tour delivery.
- Ability to issue vouchers, invoices, and ensure correct documentation and payment collection in line with agreed terms.
- Strong organizational skills and attention to detail.
- Good computer skills and fluency with Microsoft office package.
- Skilled negotiator with strong professional relationship-building abilities.
- Paying attention to detail, accuracy and consistency are essential.
- Being calm and assertive when handling client / supplier incidents.
- Being able to handle operations and creating best practise on operation.
- A good Team player.
- Able to follow company’s procedures.
Skills
- French
- English
- Negotiation
- Professional relationship-building
- Organizational skills
- Attention to detail
- Computer skills
- Microsoft Office package
- Calmness and assertiveness
- Teamwork
Location
- London
- Palma
Work Type
- Hybrid working (possibility in London)
Benefits
- Familiarisation trips
- Holiday increase with years of service (up to 25 days)
- Contribution towards gym membership
- Extra day off on birthday
- One volunteering day per year
- Annual social events
- TPG Travel Club discounts
- Structured development programme with on-the-job training
- Opportunities for career progression
About the Company
- Tour Partner Group believes in rewarding its team members.
- We offer a dynamic and international work environment, collaborating with colleagues from over 20 nationalities.
- We foster a collaborative and supportive team culture where every member is valued.
- Our values guide everything we do: Partnership, Inspiration, Respect, and Passion.