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About the Role
The Benefits Analyst will own the day-to-day administration, continuous improvement, and compliance of health, retirement, leave, and wellbeing offerings. This role ensures seamless plan delivery, accurate system configuration, and clear employee communications, while partnering with cross-functional teams to provide support and drive program enhancements.
Responsibilities
- Lead end-to-end planning and execution for annual renewals, open enrollment, and plan design updates.
- Manage relationships with brokers and insurance carriers to ensure service quality and cost-efficiency.
- Analyze benefit utilization, cost trends, and market benchmarking data to propose program enhancements.
- Execute and maintain regulatory compliance and governance for all benefit plans.
- Support policy definition, workflow enhancement, legal notices, and administration for leave of absence programs across EMEA.
- Partner with benefit vendors and maintain accurate records on benefits platforms.
- Configure systems and manage benefits data.
- Manage high-tier benefits inquiries and educate cross-functional teams on plan administration and policy updates.
- Track and administer benefits vendor invoices and records.
- Collaborate with Accounts Payable for accurate processing and timely payment.
Requirements
- 3+ years of progressive EMEA benefits experience.
- Proven experience leading plan administration, annual renewals, and open enrollment end-to-end.
- Deep knowledge of EMEA benefits compliance and governance protocols.
- Hands-on experience with Human Resources Information Systems, including benefits configuration, open enrollment setups, and integration troubleshooting.
- Proven track record of setting and administering leave of absence policies.
- Experience holding brokers, providers, and technology vendors accountable to service levels.
- Strong communication and analytical skills.
- Ability to translate complex benefit data into clear executive recommendations and employee-friendly guidance.
Skills
- Human Resources Information Systems
- Benefits configuration
- Open enrollment setups
- Integration troubleshooting
- Leave of absence policies
- Communication skills
- Analytical skills
- French language skills
- German language skills
- Ticketing systems
- Internal knowledge bases
Location
- London
Work Type
- Hybrid
- In office 2 days per week
- Full-time
Experience Level
- 3+ years of progressive EMEA benefits experience
Education Level
- Certified Employee Benefit Specialist
- Certified Benefits Professional
- Equivalent human resources certifications
Benefits
- 5 weeks paid vacation
- Private health & dental insurance
- Work from (almost) anywhere for up to 20 days per year
- Company-paid therapy sessions
- Company-paid subscription to Headspace
- Annual company-wide week off
- Paid parental leave
- Time off for your birthday
- Paid volunteer time
- Development Dollars
- Leadership development
- Access to thousands of on-demand e-learnings
- Travel Discounts
- Employee Resource Groups
- Income protection and life assurance
- Employee Assistance Program
- Pension plan contributions
- Discounted gym membership
- Bike2Work
- Season ticket loan
- Social events & Thursday happy hours
- Free lunch 2 days per week
About the Company
- OpenTable is an industry leader with a passion for helping restaurants thrive, with millions of diners, 70,000+ restaurant partners and 25+ years of experience.
- Our world-class technology empowers restaurants to focus on their team, guests, and bottom line, while enabling diners to discover and book the perfect restaurant.
- Every employee at OpenTable has a tangible impact on what we do and how we do it.
- You’ll also be part of a global team and its portfolio of metasearch brands.
- Hospitality defines our culture.
Equal Opportunity
- We’re committed to creating a workplace where everyone feels they belong and can thrive.
- We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.
- If you need any reasonable adjustments during the application/interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.