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About the Role

The Claims Operations Manager supports the Head of Claims Operations in delivering claims support services across various business lines. This role focuses on effective claims processes, data quality, systems, governance, and service delivery, ensuring compliance with regulatory requirements and internal standards. The position is key in driving operational efficiencies, enhancing claims processes, and supporting change initiatives to ensure consistent and timely service.

Responsibilities

Manage and oversee the Claims Support Team, providing direction and leadership.
Support the Head of Claims Operations in delivering and improving Claims Operations activities.
Assist in overseeing claims operational processes across Lloyd's, Company Market, and non-bureau business.
Monitor operational performance and contribute to management information and reporting.
Support the maintenance of operational controls, governance frameworks, and regulatory compliance.
Coordinate and deliver process improvement, transformation, and system enhancement initiatives.
Support relationships with third-party providers and delegated claims arrangements.
Act as a liaison between Claims, Operations, Technology, Finance, and other business functions.
Contribute to data quality, workflow management, and operational best practices.
Deputise for the Head of Claims Operations and support strategic projects.

Requirements

Strong Claims Operations experience within the Lloyd's and London Market.
Experience leading projects, influencing stakeholders, and supporting operational teams.
Strong understanding of London Market claims processes.
Experience managing claims systems, workflows, and operational change initiatives.
Knowledge of ECF, SCM, and London Market claims processing arrangements.
Experience overseeing TPAs, delegated claims arrangements, and outsourced service providers.
Experience producing and analysing operational KPIs, SLAs, reporting, and management information.
Excellent stakeholder management and communication skills.
Strong analytical and problem-solving capability.
Proven ability to deliver operational improvements and business transformation initiatives.

Skills

Claims Operations
Project Leadership
Stakeholder Management
Operational Improvement
Claims Systems Management
Workflow Management
Change Management
Data Analysis
Reporting
Problem-Solving
Communication

Location

London Market

Work Type

Full-time

Experience Level

Manager

Benefits

First class training and development opportunities

About the Company

Starr is a global leader in commercial insurance with over a century of expertise.
We empower employees to innovate, make impactful decisions, and build lasting client relationships worldwide.
We operate in an entrepreneurial culture with accessible leaders.
We leverage our financial strength and vast industry experience to deliver solutions for clients.
We are a rapidly growing company that invests in its people and their ability to drive real progress.

Equal Opportunity

Starr is an equal opportunity employer, considering all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic.
We recruit and develop our people based on merit.
We are committed to creating an inclusive environment for all employees.
We aim to grow our own talent and bring out the best in people.