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About the Role

The Front Office Trading Services (FOTS) team provides global support for State Street Market’s Client Management, Sales & Trading Desks, acting as the primary liaison for external and internal clients. This role offers a great learning opportunity within the Execution, Financing, and Clearing business, working closely with Client Management and Trading teams.

Responsibilities

Partner with Agency Lending Trading desks to support the lifecycle management of securities lending transactions, ensuring timely execution, settlement, and exception resolution.
Manage daily front-office support activities including rate break resolution, contract comparison, loan amendments, trade cancellations, rebookings, recalls, substitutions, and dividend-related processing.
Review, investigate, and resolve trade discrepancies, settlement issues, collateral exceptions, and counterparty inquiries.
Serve as a primary escalation point for operations on Agency Lending trade support matters.
Monitor and manage loan activity approaching key market events, including dividend record dates, expected returns, corporate actions, and regulatory or market-specific requirements.
Oversee loan recalls, return activity, future loan amendments, and inventory-related adjustments.
Manage front-office contract alignment processes by reviewing and resolving loan fee, rebate, and reclaim rate discrepancies.
Support broker onboarding, borrower account maintenance, and business modifications.
Perform control and oversight activities related to dividend processing, rate validation, expected return monitoring, loan inventory management, and other key Agency Lending risk controls.
Investigate and resolve settlement and collateral-related inquiries.
Produce, review, and maintain business-critical reports, reconciliations, and data quality controls.
Participate in regular business governance forums, trading and operations meetings, onboarding discussions, and client service initiatives.
Act as a subject matter expert for Agency Lending processes, providing support for strategic initiatives, regulatory and audit requests, system implementations, testing efforts, process enhancements, and business transformation programs.
Partner with Trading, Risk, Technology, Operations, and external counterparties on collateral optimization initiatives, tri-party account management, and workflow improvements.
Identify opportunities to improve automation, reduce operational risk, strengthen controls, and streamline end-to-end securities lending processes.
Build and maintain strong working relationships with trading desks, operations teams, clients, brokers, counterparties, and other stakeholders.
Adhere to all business controls, policies, regulatory requirements, and operating procedures.

Requirements

Strong willingness to learn systems, processes and new technical skills
Ability to work as part of a team and under own initiative
Ability to work under pressure and manage multiple priorities in a deadline driven environment
Strong analytical and problem-solving skills
Very strong attention to detail
Familiarity with Microsoft Office applications and CoPilot – Word, Excel, Access, PowerPoint

Skills

Securities lending transactions
Rate break resolution
Contract comparison
Loan amendments
Trade cancellations
Rebookings
Recalls
Substitutions
Dividend-related processing
Trade discrepancies
Settlement issues
Collateral exceptions
Counterparty inquiries
Collateral Management
Reporting
Reconciliations
Data quality controls
Collateral optimization
Tri-party account management
Workflow improvements
Automation
Operational risk reduction
Control strengthening
Process streamlining
Client relationship management
Issue resolution
Client experience delivery
Business controls adherence
Policy adherence
Regulatory requirements adherence
Operating procedures adherence
Risk identification
Risk escalation
Risk management

Location

UK-London

Work Type

In-office presence is required

Experience Level

Education Level

Bachelor’s degree or equivalent
12+ financial services industry and exposure to secure lending, prime services or agency lending
Client facing experience is preferred but not required

Benefits

Inclusive development opportunities
Flexible work-life support
Paid volunteer days
Vibrant employee networks

About the Company

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability.
We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.
We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential.
As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most.
Join us in shaping the future.
Discover more information on jobs at StateStreet.com/careers
Read our CEO Statement

Equal Opportunity

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.