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About the Role
A Hilton General Manager is a hospitality leader, a brand ambassador, and a steward of Hilton’s legacy of delivering exceptional guest experiences. The General Manager brings warm, reliable, and hospitable service to life through thoughtful leadership and operational excellence.
Responsibilities
- Oversee all hotel operations to deliver warm, reliable, and hospitable service, ensuring every guest experience is seamless, consistent, and reflective of the brand’s high standards.
- Manage revenue, budgets, and cost controls to achieve financial targets while balancing operational efficiency with innovative guest experiences.
- Lead capital projects, refurbishments, and service initiatives to maintain operational excellence and brand alignment.
- Shape short- and long-term goals, making decisions in the best interests of the hotel, the Hilton brand, and Hilton’s long-term vision.
- Provide visionary leadership to the executive team and all Team Members, embedding Hilton’s values and fostering a team of passionate and creative professionals.
- Hold regular briefings with the Heads of Department (HOD) team and maintain strong relationships with owners, auditors, and Hilton stakeholders to ensure alignment and accountability.
- Uphold and exceed Hilton service standards, respond to audits proactively, and drive innovation and operational integrity across the business.
Requirements
- Proven experience as a General Manager within a full-service hotel environment, or a Shine 2 graduate ready to take the next step into your first General Manager role.
- Passion for delivering memorable guest experiences that reflect the brand promise, with the ability to lead and positively influence change.
- A track record of driving innovative commercial growth.
- Highly visible leadership style that builds strong teams, partnerships, and networks.
- Strong business acumen in budget management, revenue forecasting, and strategic planning.
- A resilient and confident leader with strong communication skills, sound judgment, and the ability to balance strategic thinking with operational delivery.
Skills
- Hospitality
- Leadership
- Budget Management
- Revenue Forecasting
- Strategic Planning
- Communication Skills
- Judgment
- English Fluency
Location
- London
Work Type
- Full-time
Experience Level
- General Manager
Education Level
- Degree or diploma in Hotel Management or equivalent
Benefits
- 110 nights of deeply discounted travel at world-class hotels through the Go Hilton travel program.
- Employee stock purchase program (ESPP) with a 15% discount on Hilton shares.
- Paid parental leave for eligible Team Members, including partners and adoptive parents.
- Personalized caregiving support through dedicated caregiving concierge services.
- Crisis concierge for practical support and emotional care during times of loss.
- Mental health resources through the Care for All hub, including free counseling and support via Employee Assistance Program (EAP).
About the Company
- For nearly a century, Hilton Hotels & Resorts has been proudly welcoming the world’s travellers. With more than 584 hotels across six continents, Hilton Hotels & Resorts provides the foundation for exceptional travel experiences and values every guest who walks through its doors.
- The most recognised name in the industry, Hilton remains synonymous with the word ‘hotel’. From inaugural balls and Hollywood award galas to business events and days to remember, Hilton is where the world makes history, closes the deal, toasts special occasions, and gets away from it all.
- As the flagship brand of Hilton, Hilton Hotels & Resorts continues to set the standard for hospitality, providing new product innovations and services to meet guests’ evolving needs.
- At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible.
- Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune.
- Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.