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About the Role
As a Pharma Operations Coordinator, you will be responsible for coordinating, monitoring, and managing all communications related to the day-to-day export of international freight forwarding shipments across air, ocean, and surface transportation modes. You will ensure shipments are executed in line with customer requirements and contractual agreements, while proactively tracking progress and facilitating smooth operations throughout the process.
Responsibilities
- Partner with customers to understand shipping requirements and provide tailored logistics solutions
- Prepare accurate and profitable quotations in line with customer needs and compliance requirements
- Coordinate international air, ocean, and surface export shipments from booking through final delivery
- Manage shipment documentation and ensure compliance with GDP, GMP, Dangerous Goods, and other regulatory requirements
- Monitor shipment progress, proactively resolve delays or issues, and keep customers informed
- Coordinate with carriers, ports, cartage agents, international partners, and internal teams to ensure smooth operations
- Ensure adherence to customer SOPs, company KPIs, quality standards, and patient safety requirements
- Manage operational activities including shipment tracking, data entry, billing, stock checks, and quality documentation
- Support continuous improvement through compliance training, cross-functional collaboration, and onboarding/training of team members
Requirements
- Educated to a good standard Math’s & English
- 2 Years Prior experience in international forwarding
- Fluent oral and written English is a must
- Proven track record in Customer Service-related activities
- Good experience in the transportation and/or supply chain solutions ideally in the Pharmaceutical sector
- Demonstrated work experience in process implementation, customer service and logistics preferably in/for the Life science sector
Skills
- CargoWise Software experience a plus
Location
- Chicago
Work Type
- Full-time
Experience Level
- 2 Years Prior experience in international forwarding
Education Level
- Educated to a good standard Math’s & English
Benefits
- Private healthcare through BUPA (medical and dental) after a qualifying period
- Access to an Auto Enrolment Pension Plan with 4% employee and 4% employer contributions
- Life Assurance equal to 2x your annual salary
- 26 days of annual leave
- Eyecare vouchers
- Cycle to Work scheme
- Five paid volunteer hours per year
About the Company
- AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world where they can sell and/or procure their raw materials, components and finished goods.
- For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences and marine.
- Backed by scalable, user-friendly technology, AIT’s flexible business model customizes door-to-door deliveries via sea, air, ground and rail—on time and on budget.
- With expert teammates staffing more than 150 worldwide locations in Asia, Europe and North America, AIT’s full-service options also include customs clearance, warehouse management and white glove services.