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About the Role
Williams Lea seeks a Receptionist to provide a professional, efficient, and high-quality front of house, facilities, mailroom, and office support service. This role ensures the smooth day-to-day running of the office by maintaining client-facing areas, meeting rooms, hospitality services, mail processes, stock control, and administrative tasks to a high standard.
Responsibilities
- Provide a welcoming and professional first point of contact for all visitors, clients, staff, and contractors.
- Sign in visitors, issue access cards where authorised, and manage attendance records.
- Handle queries professionally and achieve appropriate outcomes.
- Manage access arrangements for clients, contractors, and staff.
- Arrange taxis for business use.
- Manage meeting room bookings, ensuring rooms are prepared, set up, clean, tidy, and stocked.
- Arrange catering and hospitality, considering dietary requirements and allergies.
- Prepare food, drinks, crockery, and glassware for client meetings and events.
- Clear and clean hospitality equipment and ensure kitchen areas remain presentable.
- Liaise with IT to arrange or support meeting room equipment.
- Sort and distribute incoming mail, including Royal Mail, DX, courier, and hand deliveries.
- Scan incoming documents accurately and allocate them to relevant electronic post folders.
- Prepare outgoing post, courier requests, and hand deliveries.
- Collect and frank outgoing mail, process letters for printing, and complete envelope fulfilment.
- Prepare deeds for transfer and arrange appropriate delivery.
- Handle incoming and outgoing deliveries securely and accurately.
- Maintain stationery levels and process orders for new stock.
- Complete weekly stocktakes for stationery, office consumables, and staff snacks.
- Place weekly orders for office consumables and staff snacks.
- Support kitchen management, including stock control, dishwasher loading, and general cleaning.
- Ensure staff and client kitchen areas are kept clean, tidy, and presentable.
- Complete daily post sweeps and support general office service requirements.
- Correctly identify and dispose of confidential waste.
- Log facilities-related events and requests via Taskeye and communicate updates.
- Ensure all requests are logged through Freeths Assist and actioned appropriately.
- Maintain the office events log.
- Complete relevant paperwork, trackers, and administrative records accurately.
- Respond to telephone and email enquiries promptly and professionally.
- Undertake general administrative tasks.
- Follow daily office opening and closure processes.
- Work flexibly to support colleagues and respond to changing business needs.
- Carry out any other duties assigned or requested.
Requirements
- Previous experience in a Receptionist role is essential.
- Professional, approachable, and customer-focused manner.
- Strong organisational skills with the ability to prioritise daily tasks effectively.
- Good attention to detail when handling documents, bookings, records, and stock control.
- Clear and confident communication skills, both written and verbal.
- Ability to work independently and as part of a team.
- Flexible and proactive approach.
- Willingness to support colleagues and wider office requirements.
- Ability to maintain confidentiality and follow agreed processes accurately.
Location
- London, W1J 0AH
Work Type
- Full Time
- Permanent
- Fully onsite
Salary/Compensations
- £32,870.40 per annum
Benefits
- Company benefits
- 25 days holiday, plus bank holidays
- Salary sacrifice schemes
- Retail vouchers
- TechScheme
- Life Assurance
- Private Medical Insurance
- Dental Insurance
- Health Assessments
- Cycle-to-work scheme
- Discounted gym memberships
- Referral Scheme
- Opportunity for career development
About the Company
- Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services.
- We have long-term trusted relationships with blue-chip clients across investment banks, law firms, and professional services firms.
- Williams Lea employs nearly 7000 people worldwide.
- We provide efficient business services at client sites in complex and highly regulated environments.
- Services are delivered from centralised Williams Lea onshore facilities and through best cost company offshore locations.
Equal Opportunity
- The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation.
- It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness, and transparency.
- If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at careersatWL@williamslea.com.