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About the Role
This role is crucial for monitoring student attendance, supporting early intervention, managing attendance cases, and maintaining accurate records to promote student engagement, retention, and regulatory compliance.
Responsibilities
- Provide a responsive, professional, and student-focused service for attendance-related queries via in-person, email, and telephone.
- Act as a key point of contact for students with low, irregular, or concerning attendance, explaining expectations and communicating next steps.
- Manage attendance-related cases from initial contact to resolution, including follow-up, record updates, and referrals.
- Support early intervention processes for students with low or irregular attendance in collaboration with academic and administrative teams.
- Notify students of attendance concerns, arrange meetings, and support interventions for poor attendance, lateness, engagement issues, and reinstatement.
- Attend relevant meetings such as fitness to study, intervention, support, reinstatement, and case review meetings.
- Monitor attendance data daily, identify trends, investigate discrepancies, and ensure accurate and timely record updates.
- Maintain accurate documentation and case records for internal processes, audits, and regulatory compliance.
- Ensure attendance processes align with internal policies and external regulatory requirements (e.g., UKVI, OfS).
- Collaborate with various teams (Schools, Registry, Student Services, etc.) to ensure effective and consistent action on attendance concerns.
- Signpost students to appropriate academic, wellbeing, or professional services when wider support needs are identified.
- Contribute to the improvement of attendance monitoring processes, customer service, communications, and reporting.
- Support compliance audits and data requests by providing accurate attendance information, case notes, and documentation.
- Provide guidance to staff on attendance procedures, expectations, and system usage.
- Produce, maintain, and share attendance reports as required.
- Handle sensitive student information confidentially in accordance with data protection requirements and internal procedures.
- Perform other duties commensurate with the role as reasonably requested by the line manager.
Requirements
- Experience in a student-facing, administrative, or compliance-focused role.
- Strong customer service skills with clear, calm, and professional communication abilities.
- Ability to manage multiple cases and priorities, following issues through to resolution.
- Strong attention to detail and high accuracy in record keeping and data handling.
- Comfort working with sensitive information and maintaining confidentiality.
- Ability to build effective working relationships across academic and professional services teams.
- Organized, reliable, and able to work independently while meeting deadlines.
- Proficiency in Microsoft packages, particularly Excel, Outlook, and Word.
- Experience using student information systems, databases, or case management systems.
- Accurate record keeping and confidence in producing and maintaining reports.
- Strong written communication skills for professional student correspondence.
- Experience in an FE or HE environment (Desirable).
- Experience of attendance monitoring, student engagement, retention, or compliance processes (Desirable).
- Awareness of UKVI and/or OfS requirements related to student attendance and engagement (Desirable).
- Experience using Microsoft Dynamics, attendance platforms, or related student systems (Desirable).
- Confidence using reporting tools or workflow systems for case management and process tracking (Desirable).
- Successful completion of pre-employment checks, including criminal records check, references, ID, Right to Work verification, and education confirmation.
Skills
- Communication
- Attention to detail
- Case management
- Customer service
- Record keeping
- Data handling
- Confidentiality
- Interpersonal skills
- Organization
- Time management
- Microsoft Excel
- Microsoft Outlook
- Microsoft Word
- Student information systems
- Databases
- Case management systems
- Reporting
- Written communication
Location
- All Campus
Work Type
- Office-based
- Full-time
Experience Level
- Professional
Education Level
- Education confirmation required
Salary/Compensations
- 28000 to 32000 per annum
Benefits
- Health Benefits
- Life Assurance Plans
- Salary Sacrifice Schemes (Pension, Cars, Cycle to Work)
- Annual Leave & Holiday Benefits (Buy Holiday, Additional Christmas Leave & Carry Over Leave)
- Employee Assistance Plan (EAP) & 24/7 Access to GPs
- Employee Discounts (Gym, Shopping, Cinema)
About the Company
- Regent College London is a leading independent higher education provider.
- Offers flexible and inclusive learning across multiple London campuses.
- Student-focused, digitally forward, and committed to academic excellence.
Equal Opportunity
- We are an equal opportunity employer and value diversity and inclusion.
- Selection for employment is based solely on an individual’s skills, qualifications, and experience relevant to the role.