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About the Role
Drive Automat-it’s growth across the DACH Market by expanding existing customer relationships and identifying new opportunities within the current client base. Manage a portfolio of key accounts with a personal revenue target.
Responsibilities
- Oversee a portfolio of assigned customers, develop new business from existing clients, and meet sales goals.
- Onboard new customers and guide them through onboarding, ensuring a smooth transition to our product or service.
- Provide training and resources to help customers get started effectively.
- Identify Cost Optimization, upsell, cross-sell, and renewal opportunities, and the need for a Dedicated DevOps or FinOps service.
- Act as the primary point of contact for assigned customer accounts.
- Develop a deep understanding of customer business needs and objectives.
- Proactively engage with customers to understand their evolving needs, challenges, and goals.
- Gather feedback from customers regarding their experiences and needs.
- Relay customer feedback to internal teams for continuous improvement.
- Encourage satisfied customers to become advocates by participating in case studies, testimonials, or referrals.
- Maintain and develop strategic vendor relations with AWS.
- Regularly attend business events and conferences to promote and educate prospective clients on the benefits of Automat-it.
Requirements
- 5+ years of experience in Customer Success or Account Management roles in a B2B SaaS company.
- 2+ years of experience in sales of complex public cloud like AWS/GCP/Azure.
- A proven, successful track record of generating revenue and closing business.
- Experience working with or at startups/ISV companies.
- In-depth experience with selling and supporting AWS services.
- Demonstrated ability to engage and influence C-level executives.
- Excellent written and verbal communication skills in German.
- Excellent presentation and organizational skills.
- Ability to work in a fast-paced environment.
- Working experience with Salesforce or Hubspot - advantage.
- AWS cloud certificated - advantage.
- Knowledge or experience in FinOps - advantage.
Skills
- AWS
- GCP
- Azure
- Salesforce
- Hubspot
- FinOps
- DevOps
Location
- Berlin
- Munich
Work Type
- Hybrid
Experience Level
- 5+ years of experience in Customer Success or Account Management roles in a B2B SaaS company
- 2+ years of experience in sales of complex public cloud like AWS/GCP/Azure
About the Company
- Automat-it is an all-in AWS Premier Partner and Managed Services Provider specializing in the startup ecosystem.
- With over 800 customers and 500+ AWS certifications, Automat-it brings hands-on expertise in AI, DevOps, and FinOps to empower fast-paced startups to grow, deliver & win.
- Our customers save significant time-to-market and optimize their cloud performance and costs.
- We work across EMEA and the US, fueling innovation and solving complex challenges daily.
- Join us to grow your skills, shape bold ideas, and help build the future of tech.
- Be at the Forefront of Cloud Innovation.
- Join a global leader and AWS Premier Tier Services Partner.
- We don't just use the cloud; we master it.
- As an All-In AWS partner, you’ll work with the most sophisticated tech stacks and help maintain our status as a top-tier collaborator in the global ecosystem.
- Work on Meaningful, Large-Scale Impact.
- We specialize in helping startups and scaleups scale at speed.
- By joining us, you’ll be part of a team that has successfully completed hundreds of complex projects, directly influencing the growth of the next generation of unicorns through our unique "Product-based Professional Services" approach.
- Accelerate Your Career Trajectory.
- In our fast-paced, dynamic environment, "growth" isn't just a buzzword.
- Progression: Defined career paths from engineering to leadership.
- Continuous Learning: Sponsored AWS certifications and access to internal "Expert-led" knowledge sharing.
- Cutting-Edge Exposure: Early access to beta AWS features and high-level architectural challenges.
- Thrive in a Culture of Excellence.
- We pride ourselves on a collaborative, supportive, and transparent culture.
- You’ll work alongside and learn from some of the industry’s brightest architects and DevOps engineers who are committed to mentorship and collective success, including AWS Gold Jacket recipients.
- Global Reach, Boutique Feel.
- With over 250 employees across EMEA and the USA, enjoy the stability of a mature, profitable company with the agility and spirit of a startup.
- Whether you are working on GenAI & Agentic use cases, DevOps automation, FinOps optimization, or Kubernetes migrations, your voice is heard, and your contributions are visible.
Equal Opportunity
- Automat-it is committed to fostering a workplace that promotes equal opportunities for all and believes that a diverse workforce is crucial to our success.
- Our recruitment decisions are based on your experience and skills, recognizing the value you bring to our team.