Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
Tailor your resume to this AV Technician role.
Rezi rewrites your resume against EOS's job description. Free.
Tailor your resume to this AV Technician role.
Rezi rewrites your resume against EOS's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the AV Technician posting at EOS — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the AV Technician posting at EOS — free, in seconds.
About the Role
The Audio Visual Technician acts as the primary user-facing support staff for IT, enthusiastically teaching users how to best interact with and utilize technology, and providing support via face-to-face interaction, chat, email, and video calls.
Responsibilities
- Work with events- and communication teams on Town Hall requirements and manage all parties involved to ensure a seamless execution.
- Provide advisory on AV setup (facilities, infrastructure, recording).
- Schedule setup and on-site support Cisco TelePresence (Executives only).
- AV hardware maintenance and vendor management, trouble-shooting, root cause investigation.
- VC firmware upgrades and testing.
- Setup and on-site support Video Call (all clients), laptop setups, camera / microphone adjustments.
- Perform video conference firmware upgrades and testing.
- Schedule and monitor video conference call.
- Support and manage virtual meeting rooms.
- Manage channels of Audio Video control system/ Internet Protocol Television system.
- Manage the operation of broadcasting recording camera (ie. announcement recordings), editing and upload to intranet.
- Monitor and manage audio levels during event for speakers, manage cameras, lights, video over TriCaster, WebEx, broadcasting from Audio-Visual booth.
- Phone / Email / Calendar Management (Audio-Visual support hotline, user email Video Call bookings, assist telepresence booking) and team calendar, priority management for Executive meetings).
- Provide monthly report on support volumes, analysis and issues with action plans.
- Assist audio bridge issues.
- Support Trading floor events (IPTV only).
- To support Audio-Visual products / solutions : Video Conference, Cisco Telepresence, Laptop/iPad, setups, meeting room to connect Virtual desktop/ desktop.
- WebEx / Teams/ Zoom/ Audio bridges.
- Manage channels of AMX IPTV system.
- Audio-Visual controls, TV broadcasting.
- VC call scheduling in VQ and monitoring.
- Managing of virtual meeting rooms (trading floor).
Requirements
- Min of 3 year working experience in AV support environment.
- Good understanding and knowledge in video call connections, Digital Media Switchers, audio mixer, camera control.
- Good level of experience with virtual call (include but not limited to Webex/Zoom/Team) setup and connect.
- Good level of experience with supporting change and incident management.
- Good documentation skills and record keeping.
- Experienced in hardware support, breakfix and troubleshooting.
- Experienced in live event support/logistic.
- Proficiency in English language and local language where the technicians are based.
- Ability to respond to issues and provide timely update, and escalation.
Skills
- Video call connections
- Digital Media Switchers
- Audio mixer
- Camera control
- Webex
- Zoom
- Teams
- Cisco Telepresence
- AMX IPTV system
- TriCaster
- WebEx
- IPTV
Experience Level
- 3 year working experience
About the Company
- EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture.
- Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.
- We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.
Equal Opportunity
- EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.