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About the Role

Assist the Housekeeping department in operating smoothly and efficiently by ensuring timely delivery and collection of linen and supplies, maintaining cleanliness and order in guest and service areas, and supporting the team in creating exceptional guest experiences.

Responsibilities

Distribute linen and housekeeping supplies to guest floors and pantries.
Restock maid service stations; remove soiled linen, rubbish, and empty water bottles.
Assist with the upkeep and cleanliness of corridors, service areas, and back-of-house zones, including high dusting and cleaning ceiling lamps.
Restock minibar cabinets in corridors and pantries.
Transport water bottles between storage and pantries, returning empties to storage.
Support stock control through regular inventory checks of linen, goods, and equipment.
Handle all items with care and respect.
Respond promptly to guest and colleague requests, including placing/removing extra beds, baby cots, or arranging twin bedding.
Receive and manage deliveries of housekeeping items such as toilet paper, tissue boxes, and other supplies.
Assist Room Attendants with room preparation and cleaning as needed.
Act in accordance with fire, health & safety regulations.
Adhere to all Savoy policies and procedures.
Be an active member of the Savoy team in our mission of “Turning Moments into Memories” for our guests.

Requirements

Previous experience in a similar role within a high-quality or five-star hotel.
Ability to work in a fast-paced environment while maintaining high standards.
Excellent customer service and strong communication skills.
Highly organised, able to work independently, and use initiative.
Physically fit for the demands of the role.
Enthusiastic, positive, and well-groomed with a professional presence.
Flexibility to work full-time, including weekends on a rotational basis.
May be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.

Skills

Customer service
Communication skills
Organisation
Independent work
Initiative
Physical fitness
Flexibility

Work Type

Full-time
Casual

Salary/Compensations

£18,60 (including service charge)

Benefits

Competitive salary
Pension
Accrued holidays
Exclusive discounts at Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included)
50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants
20% off at other Gordon Ramsay restaurants and Restaurant 1890
Colleague restaurant
Interfaith prayer room
Wellness room
Laundry services for all colleagues
Gym access
Local discounts for F&B and retail

About the Company

The Savoy is one of the world's most iconic hotels, opened in 1889, blending rich history with innovation.
We have a reputation for outstanding service excellence and have hosted royalty, world leaders, and legends.
We pride ourselves on creating special memories for our guests by delivering the very best in five-star luxury hospitality.
Our award-winning, colleague-centric culture differentiates us in the luxury hospitality marketplace.
We offer competitive salaries and benefits, along with outstanding career development opportunities globally within Fairmont.
Recognized as Top Ten (Big Organisations) – Sunday Times Best Places to Work 2025.
Awarded HR in Hospitality Awards 2025 for Excellence in Employee Experience, HR Team of the Year, and HR Leader of the Year.
Awarded Institute of Hospitality Awards 2025 for Talent Development Team of the Year.