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About the Role
Provide dedicated Audio Visual and Network support to a prestigious client as an On-Site Support Engineer. This role involves acting as a key point of contact, delivering high-quality technical support, and managing incidents and requests effectively within agreed SLAs.
Responsibilities
- Provide hands-on on-site technical support and troubleshooting
- Support Audio Visual equipment across meeting rooms and boardrooms
- Troubleshoot Wi-Fi infrastructure and connectivity issues
- Support desk, wall, floor and WAP ceiling network ports
- Carry out equipment room patching for access switches
- Support shared printers, room booking tablets and digital signage
- Complete daily checks, management and monitoring of on-site equipment
- Diagnose and resolve technical issues, working with off-site support teams where required
- Escalate incidents appropriately and assist with on-site diagnostics
- Log and triage tickets with third-party vendors
- Assist with the installation and support of network equipment at customer sites
- Maintain accurate documentation and deliver service within agreed timescales
Requirements
- Previous experience working as an on-site IT Engineer within a customer-facing environment
- Experience supporting and troubleshooting large-scale Wi-Fi infrastructure
- Experience supporting AV equipment within meeting rooms and boardrooms
- Knowledge and experience of ITIL practices and service management processes
- Strong troubleshooting and problem-solving skills
- A customer-focused approach with the ability to take ownership of technical issues
- Must meet required security vetting criteria; any offer will be conditional upon successfully passing BPSS and SC Clearance
Skills
- Audio Visual equipment support
- Network infrastructure support
- Wi-Fi infrastructure troubleshooting
- ITIL practices
- Service management processes
- Troubleshooting
- Problem-solving
- Customer service
- Ticketing platforms (e.g., ServiceNow)
- Network patching
- Switch connectivity
Location
- On-site
Work Type
- On-site
- Full-time
Experience Level
- Previous experience working as an on-site IT Engineer
- Experience delivering executive-level or white-glove IT support (preferred)
- Basic understanding of network patching, Wi-Fi infrastructure and switch connectivity (preferred)
- Experience working with third-party vendors and support partners (preferred)
About the Company
- Telefónica Tech is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 employees across +60 nationalities.
- They believe technology can extract value from data, ensure organizational resilience, and build a more sustainable future.
- Serve over 5.5m customers daily in over 175 countries with a global ecosystem of market-leading partners.
- Global business with strategic hubs in Spain, Brazil, UK, and Germany.
- Telefónica Tech UK&I has over 1,000 professionals assisting leading brands across public sector, financial services, insurance, retail, manufacturing, and commercial markets.
- They offer an end-to-end portfolio including Cloud, Data & AI (Adatis), Enterprise Applications (Incremental), Workplace Services, and Cyber Security & Networking.
- Company values are open, trusted, and bold.
- Key Partners & Accreditations include Microsoft, HPE, Fortinet, and AWS.
Equal Opportunity
- Inclusion is a bridge that empowers everyone to be their authentic selves.
- Diversity drives innovation and makes us stronger.
- Welcome applicants from all backgrounds and identities regardless of age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, and sexual orientation.
- Committed to equity, accessible hiring practices, and creating an inclusive culture.
- Encourage applications even if candidates don't match 100% of the job description but feel they would be a great fit.