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About the Role
Promise is seeking a Forward Deployed Software Engineer who’s driven by impact, excited by challenge, and motivated by Promise’s mission: helping low-income families catch up on past-due bills and access the relief they deserve. You’ll be on the front lines—working hand-in-hand with utilities and government partners, solving complex integration challenges, and making sure our technology actually delivers where it matters most: in people’s lives. You’ll bring strong technical fundamentals together with empathy, patience, and the kind of customer savvy that turns a deployment into a long-term partnership.
Responsibilities
- Work directly with utilities and government agencies to integrate Promise’s technology into their existing systems.
- Dive into meaningful customer problems, understand the data, untangle complexity and crafting creative technical solutions that actually work in the real world.
- Improve Promise’s products -- you will have the first hand context of what works and doesn't, if you see something to build, build it!
- Travel occasionally (up to 40% of the time): Join customers on-site to make sure things run smoothly and strengthen our relationships in person.
Requirements
- 4+ years of experience building and deploying production software, with fluency in environments that require adaptability and fast learning.
- Experience in a customer-facing technical role where you balanced empathy with technical rigor.
- Willingness to learn JavaScript / TypeScript, ETL tools, SQL, React.
- You don’t wait for someone to tell you the answer—you explore, experiment, and document so others can follow.
- This is a cross-functional role where you will be working across engineering, design, product, delivery, and sales. FDEs work across team boundaries to get things done.
- Candidates must reside in the US.
Skills
- JavaScript
- TypeScript
- ETL tools
- SQL
- React
Location
- US
Work Type
- Hybrid Work: We collaborate in the office at least four days a week to stay connected and aligned as a team.
Experience Level
- 4+ years of experience
Benefits
- Equity for All: All full-time employees receive stock options to share in our company’s success.
- 100% Paid Health Coverage: We cover 100% of base medical, dental, and vision insurance plans for employees and their dependents.
- Flexible Time Off: Self-managed FTO and 12 paid holidays
About the Company
- Promise modernizes how government agencies and utilities support people in financial difficulty. We build technology that makes it simple for residents to receive benefits, engage with assistance programs, set up flexible payment plans, and stay on track—while helping agencies increase efficiency, recover revenue, and deliver services with dignity. Our mission is to transform public systems so they work better for everyone, especially the most vulnerable.
- Our team includes experts from companies like Palantir, Google, Stripe , and esteemed government leaders. We work hard and believe deeply in what we do. We're looking for excellent people to build innovative, resilient technology.
- Backed by over $50 million in funding from top investors – such as Reid Hoffman, Howard Schultz, Michael Seibel, Y Combinator, 8VC, The General Partnership, First Round Capital, Kapor Capital, XYZ Ventures, and Bronze Investments – Promise has been recognized as one of Fast Company's "World's Most Innovative Companies of 2022,” “Forbes Next Billion-Dollar Startups 2024,” and Y Combinator’s #1 GovTech startup.
Equal Opportunity
- Promise is an equal opportunity employer and does not discriminate against any applicant or employee because of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or military or veteran status. Additionally, the Company complies with applicable state and local laws governing non-discrimination in employment in every jurisdiction in which it operates. Promise is committed to promoting diversity and inclusion in the workplace. We also provide reasonable accommodations to qualified individuals with disabilities, pregnant individuals, and those with sincerely held religious beliefs, in accordance with applicable laws. To request a reasonable accommodation, please email accommodations@joinpromise.com.
- Promise engages in US government contracts and restricts hiring to US persons, which includes US citizens and permanent residents (e.g., Green Card holders).
- Promise participates in E-Verify. To learn more, view E-Verify Participation Notice and Right to Work Notice.