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About the Role
The Resource Coordinator manages Professional Services Opportunity requests, scheduling internal and external resources based on availability, skills, and location. This role ensures correct documentation is completed and responds to related queries.
Responsibilities
- Manage Professional Services cases in Salesforce through the full lifecycle, ensuring accurate and updated records.
- Allocate appropriate resources based on skills, availability, and location to optimize service quality and commercial position.
- Take ownership of resource bookings and ensure correct documentation, such as Statements of Work, are in place.
- Engage third-party resource providers when in-house resources are unavailable.
- Maintain the scheduling system for accurate team utilization, forecasting, and management information.
- Validate sales orders to confirm information accuracy and prerequisite fulfillment before resource allocation.
- Collaborate with stakeholders to review and maximize team utilization.
- Review weekly Power BI and resourcing reports, resolving or escalating inaccuracies.
- Manage daily communications with the Billing & Support team, Sales Account Managers, and suppliers via the shared mailbox.
- Build strong, collaborative working relationships with internal and external stakeholders.
- Provide excellent service by responding promptly and professionally.
- Provide cover for other coordinators during absences or high demand.
- Consistently follow team processes, achieving at least 95% accuracy monthly.
Requirements
- Highly organized with strong decision-making skills.
- Previous experience in an administrative role.
- Strong communication skills.
- Proficient with Microsoft Office products (Outlook, Word, Excel).
- Quality focused with excellent attention to detail.
- Able to work with established procedures with moderate supervision.
- Results-oriented with a track record of achieving and exceeding goals.
- Pro-active with a desire to make a positive impact.
- Uses initiative to complete tasks efficiently.
- Methodical & analytically minded.
- Curiosity, a learner’s mindset, and a willingness to engage with evolving technology and tools.
- Readiness to explore, adapt, and grow with AI integration.
Skills
- Salesforce
- Microsoft Office
- Outlook
- Word
- Excel
- Power BI
- Communication
- Organization
- Decision-making
- Attention to detail
- Problem-solving
- Collaboration
- Time management
Location
- CDW
Work Type
- Full-time
Experience Level
- Previous experience in an administrative role
About the Company
- CDW is a Fortune 500 technology solutions provider helping organizations achieve what’s possible through technology.
- CDW fosters a collaborative environment where coworkers support each other.
- CDW acts as one, building trust, speaking candidly, and working together.
- CDW plays to win, focusing on what matters most and delivering for customers.
- CDW thinks forward, staying curious, moving fast, and continuously learning.
- CDW believes meaningful work happens when people feel supported, heard, and empowered.
- CDW is a full-stack, full-lifecycle technology partner with deep expertise, strong relationships, and broad industry knowledge.
Equal Opportunity
- CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.