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About the Role

We’re looking for an ambitious logistics professional to join us as a care logistics lead. If you have the experience and empathetic approach we need, we can offer you a fantastic opportunity to develop your career with a business that puts people at the heart of its strategy. In this role, we’ll look to you to supervise and coordinate a team of ceremonial crew to make sure that each and every funeral is delivered to the highest possible standard. Using both manual and digital systems and processes, it’ll be up to you to make sure that each and every person is in the right place at the right time.

Responsibilities

Manage and coordinate the schedule of ceremonial crew.
Deputise for the care logistics manager.
Plan clothing collection, the movement of personal belongings and the transportation of the deceased for viewings.
Gather and analyse insight to drive continuous improvements in the delivery of funerals and team performance.
Maintain a good understanding of the local environment, local stakeholders such as clergy, crematoria, hospitals and care providers and adapt or improve processes accordingly.
Supervise and coordinate a team of ceremonial crew.
Ensure each funeral is delivered to the highest possible standard.
Ensure each person is in the right place at the right time using manual and digital systems.

Requirements

A strong team focus and the ability to work at pace in a rapidly changing environment.
A real passion for customer experience, and the desire to make sure each client’s experience is a positive one through understanding needs clearly.
The sensitivity to act with discretion and empathy.
An ability to act promptly but in a measured and considered way.
A full UK manual driving license.
The physical ability to carry out lifting and manual handling of heavy loads.
Direct physical contact with the deceased may be part of normal duties.
Professionalism, dignity, respect and adherence to health and safety standards in preparation, transportation, and personal care of the deceased.

Skills

Logistics coordination
Team supervision
Scheduling
Customer experience
Empathy
Discretion
Prompt and measured action
Driving
Manual handling
Continuous improvement analysis

Location

Earlsfield, SW17 0PB

Work Type

Full-time
12 month secondment

Experience Level

Logistics professional

Salary/Compensations

£28,000-£34,000 per annum

Benefits

30% off Co-op branded products in food stores
10% off other brands in food stores
Discounts on other Co-op products and services
23 days holidays (pro rata, rising with service)
Pension with up to 10% employer contributions
Employee Assistance Programme (24/7 confidential advice and support)
Virtual GP
Free eye tests
Endless career development opportunities including apprenticeships
Friendly, supportive team
Wagestream access (money management app)
Pre-employment screening including DBS, adverse media, occupational health questionnaire, and social media checks

About the Company

Co-op is owned by its members.
It is an organisation that puts people and communities first, powered by purpose.
We're building diverse and inclusive teams that reflect the communities we serve.
We are proud to be part of the Disability Confident scheme.

Equal Opportunity

We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.
We offer interviews to disabled candidates who meet the minimum criteria for a job.
If you need any adjustments during the recruitment process, we'll support you.