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About the Role

Support the IT team in daily operations, projects, and digitalization initiatives, ensuring the reliable operation and further development of business applications like Jira and ERP systems.

Responsibilities

Support 1st-level support for Jira, ERP systems, and other business applications.
Record, process, and document solutions for support requests.
Assist with the administration of Jira and similar applications.
Participate in ERP projects and digitalization/automation initiatives.
Create and update standardized reports and analyses.
Maintain application documentation and the knowledge base.
Support testing, conceptualization, and documentation.
Prepare application-related key figures for service reporting.
Conduct tests, document results, and support rollouts and changes to business applications.

Requirements

Studying Computer Science, Business Informatics, IT Management, or a comparable degree, or completing an IT apprenticeship.
First practical experience with Jira, ERP systems, or comparable business applications.
Interest in IT support, digital business processes, and process optimization.
Good knowledge of Microsoft 365.
Structured, careful, reliable, and service-oriented work approach.
Ability to explain technical contexts clearly and solve problems analytically.
Enjoy working with IT, business departments, and external service providers.
Teamwork, initiative, and sense of responsibility.
Good German language skills and confident written and spoken communication.

Skills

Jira
ERP systems
Business applications
IT support
Digital business processes
Process optimization
Microsoft 365
Reporting
Documentation
Testing
Conceptualization
Service reporting

Location

Remote (up to 60% of working time)

Work Type

Part-time
Contract (initially 12 months, extension sought)
Flexible hours (aligned with study schedule)

Experience Level

Entry-level (student/apprentice)

Education Level

In progress: Computer Science, Business Informatics, IT Management, or comparable degree
In progress: IT apprenticeship

Salary/Compensations

€15.00 per hour for Bachelor's students
€16.00 per hour for Master's students
Annual special payment

Benefits

Subsidized job ticket
Urban Sports membership
Modern offices
Well-equipped workstations
Excellent public transport connections
Supportive and developmental work atmosphere
Collaboration in an interdisciplinary team
Opportunity for mobile working (up to 60%)

About the Company

NOW works for the future of emission-free technologies and sustainable mobility.
Operates as a federally owned GmbH, accepting assignments from federal ministries.
Implements and coordinates funding programs.
Supports strategic stakeholder processes.
Shapes international cooperation.
Promotes the acceptance of alternative technologies in society.
Goal: Climate-neutral society.
Focus: Innovative technologies and concepts.

Equal Opportunity

Encourages applications from people with diverse backgrounds (age, gender, disability, sexual orientation/identity, social, ethnic, and religious origin).
Values an equitable, diverse, and inclusive work environment where everyone can realize their potential.